What are the responsibilities and job description for the Restaurant Training Coordinator position at ARS Brands - Wingstop?
ARS Brands, Inc. owns and operates more than 100 locations across 5 states. We are growing rapidly and always looking for quality candidates to join our team.
Job Summary
We are currently seeking an energetic and driven Operations Training Coordinator to join our team. The ideal candidate will be responsible for overseeing the planning, management, and execution of employee training programs across the brand.
This includes assessing training needs, collaborating with operations teams, scheduling sessions, and evaluating the success of training initiatives to ensure team members develop the essential skills and meet the brand's standards.
Duties and Responsibilities
Needs Analysis: Assess team member performance and identify training needs across restaurants by collaborating with managers and crew trainers. Communicate training opportunities to teams, promote participation, and address any training-related inquiries.
Training Delivery: Schedule and facilitate training sessions, either in-person or online, utilizing appropriate instructional methods. Ensure all training programs adhere to all relevant regulatory requirements and company policies.
Performance Evaluation: Assess team member proficiency through practical exercises, quizzes, and observations, offering constructive feedback and addressing areas needing improvement. Provide coaching and guidance to Area Coaches and Managers on training-related matters, covering operational procedures, guest service, and performance enhancements
Learning Management System (LMS): Utilize the LMS to manage training compliance, track new hire progress, and monitor overall restaurant completion rates.
Training Curriculum Delivery and Enhancement: Promote a culture of continuous learning and development. Regularly evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Analyze training data and performance indicators to identify areas for improvement and recommend program enhancements.
Education and Experience
- A minimum of 3 years of relevant experience in restaurant operations, demonstrating a strong understanding of operational processes.
- Excellent communication skills, with the ability to present information clearly and effectively, both verbally and in writing, to diverse audiences.
- Highly organized, self-motivated, and skilled at managing time efficiently. Flexibility in working hours is essential to support restaurant operations and meet team needs while adhering to deadlines.
- Proven ability to manage multiple training programs, schedules, and logistics simultaneously.
- Willingness to travel regularly, depending on work requirements and the teams or regions being supported.
- Capable of working independently as well as collaboratively, while remaining adaptable to shifting priorities in a fast-paced environment.
- A valid Driver’s License is required.
Required Competencies
- Team oriented, collaborative & culturally aligned
- Exercises good judgment & decision making
- Internally motivated & trustworthy
- Problem solver, analytical, detailed & process oriented
- Self-starter, organized and able to manage multiple priorities
- Excellent interpersonal & communication skills
- Ability to establish goals and convert plans into action
- Data-driven and results oriented
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person