Commercial Agency Operations Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Arrowhead Automotive is looking for a Commercial Agency Operations Manager to join our team. In this position, you will oversee the day-to-day operations, ensuring efficiency and compliance by managing workflows, teammates, and resources. The key responsibilities for this position will include optimizing processes, implementing strategic initiatives, and providing training and support.

Arrowhead Automotive is a division of Brown & Brown Insurance, the sixth largest insurance broker in the U.S. We have been a market leader in providing insurance products and services to automotive industry businesses for over 30 years. Our specialized approach offers access to business insurance programs via our program administrator Arrowhead General Insurance Agency, Inc. in addition to our extensive portfolio of various insurance carriers.

Arrowhead Automotive offers a benefits and compensation package that meets today’s most important needs and includes:

• A challenging and stimulating career that provides growth and development.
• Group medical, dental, vision, life, and disability benefits.
• Paid time off and a 401(k) retirement plan as well as an Employee Stock Purchase Plan that allows our employees to purchase Brown & Brown stock at a discounted rate.
• A hybrid work environment is available with this position.
  
  

If you want to be part of a growing organization that is energetic and driven, contact us today.

Job Duties

• Manages the agency’s day-to-day functions to ensure smooth and efficient workflows, including but not limited to: Agency Licensing Liaison, Agency Management System/IT Liaison, coordinating carrier appointments, and handling Agency Management System reporting, commissions, updates, and workflows
• Oversees mailroom operations and service-related activities handled by the ResourcePro Team.
• Develops and implements strategies and new processes to improve efficiency, accuracy, and customer service, while reducing costs.
• Ensures compliance with established agency workflows to maintain data accuracy and quality control.
• Collaborates with leadership to implement strategic initiatives, operational plans, and standard operating procedures (SOPs).
• Analyzes performance metrics and data to identify areas for improvement and implement solutions.
• Manages the Training and Client Services Manager and Operations Specialist.
• Other duties as assigned.
  
  

Requirements

• Bachelor's degree and at least three to five years related experience in the insurance industry and/or an equivalent combination of education and experience.
• Three to five years experience in a supervisory role is preferred.
• Strong leadership, analytical, and communication skills.
• High level of organizational ability and attention to detail.
• Able to manage multiple priorities and complete tasks and assignments in the required timeframes.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Possess a high level of motivation to achieve necessary involvement within a team.
• Knowledge of a multi-line Property and Casualty coverage and products.
• Broad understanding of insurance policy, forms, and applications.
• Insurance agency experience preferred.
• Experience with an agency management system preferred.
• Property and Casualty Insurance License (required within 90 days of hire).
  
  

For more information about Arrowhead Automotive, please visit our website at www.arrowheadyz.com.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
  
  

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.