What are the responsibilities and job description for the Sales Client Advisor position at Arrowhead BMW?
Company Description Arrowhead BMW is a luxury auto dealership in Glendale, AZ, dedicated to pairing drivers with premium new BMW models and high-quality certified pre-owned vehicles. The dealership offers a wide selection of vehicles, including sedans, SUVs, and performance models, supported by BMW-trained professionals. Team members focus on providing personalized guidance so clients can choose the vehicle that best fits their needs and lifestyle. Arrowhead BMW is committed to delivering exceptional service and fostering long-term relationships with customers beyond the initial sale. The culture emphasizes expertise, integrity, and a strong passion for customer satisfaction.
Role Description The Sales Client Advisor is a full-time, on-site role based in Phoenix, AZ, focused on guiding clients through the vehicle sales process from first contact to final delivery. This role includes greeting and qualifying guests, listening to their needs, and presenting appropriate new and pre-owned BMW models with clear explanations of features, benefits, and pricing. The Sales Client Advisor will conduct test drives, prepare and review purchase or lease options, and coordinate with finance and insurance team members to support a smooth transaction. Daily responsibilities also include following up with prospects and existing clients, maintaining accurate records in the CRM, and staying current on BMW product knowledge and competitive offerings. The role requires a proactive approach to building long-term client relationships, supporting dealership events, and contributing to a positive, collaborative showroom environment.
Qualifications
Role Description The Sales Client Advisor is a full-time, on-site role based in Phoenix, AZ, focused on guiding clients through the vehicle sales process from first contact to final delivery. This role includes greeting and qualifying guests, listening to their needs, and presenting appropriate new and pre-owned BMW models with clear explanations of features, benefits, and pricing. The Sales Client Advisor will conduct test drives, prepare and review purchase or lease options, and coordinate with finance and insurance team members to support a smooth transaction. Daily responsibilities also include following up with prospects and existing clients, maintaining accurate records in the CRM, and staying current on BMW product knowledge and competitive offerings. The role requires a proactive approach to building long-term client relationships, supporting dealership events, and contributing to a positive, collaborative showroom environment.
Qualifications
- Strong client relationship and customer satisfaction skills, with a focus on building trust and long-term partnerships.
- Proven customer service and communication abilities, including active listening, clear product explanations, and professional follow-up.
- Basic understanding of insurance concepts related to vehicle purchases or willingness to learn and collaborate with finance and insurance teams.
- Prior experience in automotive sales, retail sales, or a client-facing role is highly preferred.
- Comfort using CRM systems, email, and digital tools to manage leads and client communications.
- Ability to work on-site, including evenings and weekends as needed, in a fast-paced showroom environment.
- Valid driver’s license with a clean driving record and ability to safely conduct test drives.
- High school diploma or equivalent required; additional education or sales training is a plus.