Customer Success Manager

Position: Customer Success Manager

Location: Durham, NC

Pay: $70,000 to $80,000/year Uncap Commission

Experience: Experience leading 50 to 100 associates in a production environment is required.

Type: Full-time

Schedule: Monday - Friday, 8:00am to 5:00pm

Array Corporation is seeking a Customer Success Manager to join a growing and dynamic team! This role manages and supports the daily operating model, manages multi-shift teams (50–100 associates), and drives continuous improvement to reduce cost per unit while maintaining safety and compliance. The ODM partners closely with client operations leaders and Array stakeholders to achieve SLAs/KPIs and margin targets.

Job Description:

Stakeholder Partnership & Improvement

• Build strong relationships with client contacts in operations, finance, HR/safety, and IT. Understand the business operations inside and out, communicating daily with customers, attending production and floor meetings, and building trust in Array’s partnership.
• Identify workflow bottlenecks and improvement opportunities; escalate to RD and internal teams to pilot and implement improvements.
• Coordinate QBR schedules and contribute content; ensure client-facing reporting is accurate and timely.
  
  

People Leadership & Performance Management

• Supervise, coach, document, and performance-manage the onsite workforce; deliver in-the-moment feedback for safety, quality, and speed; or ensure that the Onsite Talent Engagement Manager does so.
• Define the Ideal Talent Profiles, including defining physical requirements to complete the role as expected. Collaborate with talent acquisition teams to ensure workforce needs are met.
• If supporting a delivery where in-person interviews are not possible, complete an in-person Final Evaluation and hiring decisions.
• Understand how to perform core production tasks and, in rare instances, assist hands-on to unblock flow or cover gaps.
• Manage the day: ensure shift coverage, set the plan for the day, ensure targets and expectations are clear, and provide direction as needed to drive performance.
• Own or oversee scheduling to keep staffing levels as expected to meet production targets.
  
  

Position Requirements:

• Exceed client productivity targets; convert expectations into operational reality above target by directing staffing, performance management, and process enhancement.
• Ensure daily adherence to safety, regulatory, and contractual standards; proactively mitigate risk and workers’ comp exposure.
• Create a workplace environment that effectively balances fun and structure.
  
  

Job Perks:

• Base Pay Uncapped Commission
• Full Health Benefits (Medical, Dental, and Vision)
• 401k Matching
• Weekly Pay
  
  

Array Corporation is the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.