Field Service Technician

field service technician i  

Summary:  

Reporting to the Quality Manager, the Field Service Technician is responsible for providing on-site repair and maintenance at customer locations (expected travel is 50%). This position requires a high degree of flexibility in schedule as last-minute and overnight or weekend work often is called for. When off-site work is unavailable, the Field Service Technician I will report to the Manufacturing Manager for work assignments.  

Essential Duties and Responsibilities: 

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.  

• Assist with installation, servicing, and repair of equipment at a customer location, often under self- direction.
• Cultivate and strengthen customer relationships by delivering a high level of service and exercising courtesy at all times.
• Identify, analyze, and troubleshoot reported product failures and then perform repairs and adjustments in a timely manner to limit disruption for the customer. 
• Investigate recurring problems and recommend corrective actions.
• Manage and maintain company tools, equipment, and supplies required to perform repair services. 
• Prepare clear and concise reports and documentation in a timely manner. 
• Attend and participate in meetings and training programs as needed. 
• As part of the AROW Global team you will need to understand the AROW Business System policy and objectives and how you affect conformance to them.

Qualifications: 

• High school diploma or equivalent is required.
• Mechanical repair experience and aptitude.
• Product knowledge of AROW Global windows and driver protection systems.
• Knowledge of Microsoft Office programs, notably Excel.
• Strong communication, interpersonal, and analytical skills.
• Capacity to work well under pressure in a fast-paced environment.

• Ability to follow instructions and illustrations.
• Willingness to travel overnight frequently and spontaneously; flexibility to work any hours of the day, including overnight. 
• Valid driver license and U.S. passport(or ability to obtain upon hire)required. 
• Self-motivated with a strong desire to implement change. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or touch objects, tools, or controls. The employee is frequently required to sit. The employee is occasionally required to stand, walk, talk, or hear. 

AROW is an Equal Opportunity and Human Rights Employer and complies with Federal and State/Provincial regulations at all U.S. and Canadian locations.  

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.