Director of Facilities Operations

POSITION OVERVIEW: 

The Director of Facilities Operations provides operational leadership for Arora’s Facilities Management portfolio, ensuring consistent, compliant, and profitable delivery of multi-site operations and maintenance services across government, commercial, transportation, aviation, and institutional sectors. Reporting to the Vice President of Facilities Management, this role is responsible for contract execution, operational performance, workforce leadership, regulatory compliance, safety and quality programs, and continuous improvement initiatives that support scalable growth and service excellence.

ESSENTIAL RESPONSIBIILTIES:

• Lead day-to-day execution of multi-site and facilities management operations.
• Standardize operating procedures, performance metrics, reporting, and continuous improvement initiatives to enhance efficiency, safety, quality, and client satisfaction.
• Oversee contract performance, ensuring achievement of financial targets, and operational KPIs.
• Implement and oversee structured safety and quality programs, including audits, training compliance, risk assessments, and corrective actions.
• Assist in developing and managing project/contract operating budgets, forecasts, and resource allocation to support contract performance and operational efficiency.
• Identify operational opportunities to expand service delivery within existing contracts and support client retention through high-performance execution.
• Ensure compliance with federal/state/local regulations, Service Contract Act requirements, Collective Bargaining Agreement, and client-specific standards.
• Manage vendor, subcontractor, and operational risk performance to ensure compliance, service quality, workforce readiness, and contract success.
• Lead workforce planning, hiring, onboarding, training, and development of high performing operations teams.
• Provide operational, staffing, mobilization, and cost input to support go/no-go evaluations, proposal development, and transition planning.
• Lead operational mobilization and transition activities for newly awarded contracts, including staffing, training, compliance readiness, and process implementation.
• Oversee preventive maintenance programs, work management processes, and asset performance metrics to improve reliability, compliance, and service delivery.
• Serve as operational liaison to executive leadership and clients, providing reporting, performance reviews, and strategic recommendations.
• Support business growth through operational planning, staffing, cost modeling, and contract mobilization.
• Travel occasionally as required to support corporate initiatives, site mobilizations, client meetings, operational reviews, and national portfolio needs.

QUALIFICATIONS & EXPERIENCE:

Education:

• Bachelor’s degree in a Facilities Management, Engineering, Construction Management, Operations, or a related discipline preferred. In lieu of a degree, 10 years of progressively responsible experience in facilities management, operations, or technical services leadership will be considered.

Experience:

• 10 years of experience in facilities management, operations and maintenance, logistics, or related service industries.
• 5 years of leadership experience overseeing multi-site operations, service portfolios, or geographically dispersed teams.
• Experience managing contract performance, operating budgets, labor planning, forecasting, and operational KPIs.
• Experience operating in regulated government and commercial environments, including federal contracting, Service Contract Act (SCA), Davis Bacon Act (DBA), or Collective Bargaining Agreement (CBA) requirements.
• Experience implementing operational standards, safety and quality programs, performance metrics, and continuous improvement initiatives.
• Experience managing subcontractors, vendors, and geographically dispersed workforces.
• Experience utilizing CMMS to work order management and operational reporting.
• Experience leading, hiring, workforce development, and success planning initiatives.

Preferred Certifications (Not Required):

• Certified Facility Manager (CFM), Project Management Professional (PMP), or similar credential.
• OSHA 30-Hour Certification or equivalent safety training.

Equipment, Physical Activity, Physical, Visual Acuity Requirements:  See attached ADA Job Requirement Supplemental Checklist.

Work Environment Descriptions:  See attached ADA job Requirement Supplemental Checklist