What are the responsibilities and job description for the Program Assistant (GARS- Grievance & Appeals) position at Aroha Technologies, Inc?
Job Title: Temp - Program Assistant (GARS- Grievance & Appeals)
Location: Orange County, CA (Onsite – Full Office)
Department: Grievance & Appeals
Schedule: Monday – Friday, 8:00 a.m. to 5:00 p.m.
Salary Range: $23.92 – $33.49 per hour
Roles & Responsibilities
Program Support (80%)
Minimum Requirements:
Ashu
Senior Healthcare Recruiter
Direct: 510-455-4427
Email: Ashu@arohatechnologies.com
Location: Orange County, CA (Onsite – Full Office)
Department: Grievance & Appeals
Schedule: Monday – Friday, 8:00 a.m. to 5:00 p.m.
Salary Range: $23.92 – $33.49 per hour
Roles & Responsibilities
Program Support (80%)
- Serve as the point of contact for inquiries related to grievances and appeals.
- Monitor and process incoming complaints via customer service systems, mail, fax, phone, and email.
- Track requests from regulatory agencies including DMHC, CMS, QIO, and DSS.
- Create and maintain complaint case files, enter data accurately into the GARS system, and assign cases to staff.
- Respond to external regulatory requests in a timely manner.
- Collect supporting documentation from departments and providers.
- Generate acknowledgment letters in compliance with regulatory standards.
- Assist in developing departmental forms and intake processes.
- Support state hearing preparation by managing case files, routing documents, and coordinating with DSS.
- Complete other duties and special projects as assigned.
Minimum Requirements:
- High school diploma or equivalent.
- At least 1 year of experience in appeals, grievances, or Medi-Cal/Medicaid or Medicare programs.
- Strong written and verbal communication skills.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint).
- Bilingual in English and one of the threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese).
- Office-based, Monday–Friday, with moderate noise level.
- May require flexibility for schedule changes or occasional travel.
- Physical requirements include ability to sit for extended periods, handle case files, and lift up to 25 lbs.
Ashu
Senior Healthcare Recruiter
Direct: 510-455-4427
Email: Ashu@arohatechnologies.com
Salary : $24 - $30