What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Arnot Grand Hotel & Suites?
Job Overview
Arnot Grand Hotel & Suites is seeking a dependable and professional Front Desk Supervisor to help oversee the day-to-day operation of the front desk.
This is a hands-on supervisory position. The Front Desk Supervisor will work regular front-desk shifts while also supporting and supervising front-desk staff, resolving guest concerns, assisting with training, and helping ensure front-desk procedures are followed consistently.
The supervisor must have flexible availability and be willing to cover front-desk shifts as needed, including call-outs, vacations, scheduling gaps, and periods of increased business.
Responsibilities
- Supervise and support front-desk employees during assigned shifts
- Work regularly scheduled front-desk shifts and cover additional shifts as needed
- Assist with coverage for employee call-outs, vacations, and scheduling gaps
- Check guests in and out and process reservations
- Handle guest questions, concerns, complaints, and reasonable service recovery
- Ensure front-desk procedures and shift checklists are completed
- Assist with training and onboarding new front-desk employees
- Monitor employee attendance, punctuality, professionalism, and performance
- Review reservations, room assignments, rates, special requests, and group arrivals
- Coordinate with housekeeping and maintenance regarding room status and guest needs
- Handle cash, credit-card transactions, deposits, and shift reconciliation
- Assist with basic night-audit procedures when needed
- Maintain a professional, organized, and welcoming front-desk environment
- Communicate important guest, staffing, and operational issues to hotel management
- Assist management with day-to-day hotel operations as needed
Qualifications
- Previous hotel front-desk or hospitality experience preferred
- Previous supervisory or leadership experience preferred
- Strong customer-service and communication skills
- Dependable, organized, and able to work independently
- Comfortable resolving guest concerns and making reasonable decisions
- Experience with a hotel property management system (PMS) preferred
- Ability to learn hotel procedures and systems quickly
- Professional appearance and attitude
- Flexible availability, including days, evenings, weekends, holidays, and shift coverage as needed
Compensation
Starting at $18.00 per hour, based on experience. Higher starting pay may be considered for candidates with previous hotel front-desk supervisory experience.
Pay: From $18.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18