Field Service Technician – Construction Equipment

$2,000 Signing Bonus

Territory: Joseph City, Arizona

Position Overview

At Arnold Machinery, our reputation is built on the expertise, dedication, and professionalism of our team. We believe that exceptional customer service starts with exceptional people. As a Field Service Technician, you will play a critical role in maintaining and repairing construction equipment while delivering outstanding support to our customers throughout the region.

With industry-leading training and support, you'll have the opportunity to build a rewarding career with one of the most respected machinery service teams in the western United States.

Benefits

• $2,000 Signing Bonus
• Paid Sick Leave
• Paid Vacation
• Paid Holidays
• Company-paid medical insurance for employees and their families (100% premium coverage)
• Dental and Vision Insurance
• 401(k) and Roth 401(k) with Company Match
• Quarterly and Annual Bonus Programs
• Company Stock awarded to employees with 5 years of service

Key Responsibilities

• Diagnose, repair, and maintain construction equipment in the field and at customer job sites
• Travel to various customer locations throughout the assigned territory
• Disassemble, inspect, clean, and reassemble equipment components
• Follow manufacturer specifications and service manual procedures
• Identify parts requiring repair or replacement and coordinate parts ordering
• Utilize diagnostic and testing equipment to troubleshoot mechanical, hydraulic, and electrical systems
• Prepare warranty recommendations and documentation
• Perform minor welding, fabrication, plumbing, alignment, and DC electrical repairs
• Support and guide junior technicians during equipment repairs
• Maintain a safe, clean, and organized work environment
• Complete service reports and documentation in English
• Process warranty and customer work orders
• Obtain customer purchase orders and manage service job paperwork
• Open and close work orders accurately and efficiently
• Respond to service calls and communicate job status, progress, and issues with customers
• Assist with special projects as assigned

Qualifications

Required Skills & Experience

• Valid Class A CDL required
• Experience repairing and maintaining construction equipment
• Proficiency with Microsoft Excel and Word; familiarity with other Microsoft Office applications is a plus
• Strong written, verbal, and interpersonal communication skills
• Ability to operate standard office equipment, including computers, copiers, and scanners
• Excellent troubleshooting and problem-solving abilities
• Strong commitment to safety and customer service

Additional Responsibilities

• Assist the Service Manager with departmental projects and tasks
• Maintain a clean and professional service truck and workspace

Physical Requirements & Work Environment

This position requires regular physical activity and the ability to work in both shop and field environments.

Responsibilities include:

• Walking on uneven terrain and active job sites
• Frequently lifting and carrying 50 pounds
• Operating hand tools, power tools, equipment, and machinery
• Bending, kneeling, crouching, and reaching in various directions
• Climbing on and off heavy equipment
• Working in standing, sitting, and prone positions as needed
• Reading service manuals, work orders, and equipment documentation
• Communicating effectively by radio, telephone, and in person
• Identifying mechanical issues through visual inspection and sound
• Operating company vehicles and service equipment

Equal Employment Opportunity

Arnold Machinery is an Equal Opportunity Employer and an Affirmative Action employer. We are committed to providing equal employment opportunities to all applicants and employees and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.

Arnold Machinery participates in E-Verify.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other duties as needed to support business operations.