What are the responsibilities and job description for the End User/VMware Desktop Engineer position at Arnex Solutions LLC?
End User Computing Consultant, VMWare
Chicago, IL (Onsite 3 days/week)
W2 Position
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Package and deploy applications for the end user environment using VMware AppStacks.
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Manage and preserve end user profile settings using VMware UEM/DEM.
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Troubleshoot application installation, performance, and runtime issues across desktop and mobile environments.
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Maintain OS base builds including feature updates, software patches, and vulnerability remediation.
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Lead and support meetings with Business, IT, and Security stakeholders to define requirements and communicate environment changes.
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Identify and drive innovation in the end user experience; challenge legacy processes with data-driven proposals.
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Apply expert-level knowledge of EUC concepts, processes, and procedures to complex technical assignments.
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Design and implement automation solutions within the end user experience space.
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Design, develop, debug, and implement software in support of end user engineering objectives.
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Troubleshoot production issues related to desktop and mobile software applications.
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Resolve systems integration, compatibility, and multi-platform challenges.
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Evaluate and recommend application software packages, integration approaches, and testing tools.
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Provide tactical and strategic input on the overall End User experience roadmap.
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Participate in on-call support rotation per assigned schedule.
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Document changes, policies, procedures, and architecture diagrams.
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Provide cross-training and mentoring to team members.
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Project manage and lead multiple concurrent projects across varying sizes and timelines.
SKILL AND EXPERIENCE REQUIRED:
Qualifications: Ability to communicate technical concepts clearly in written and verbal form to audiences ranging from end users to executive leadership.
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Structured problem-solving skills with ability to articulate issues, root causes, solution options, and recommended path forward.
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Experience leading or managing at least one cross-functional project from initiation through delivery.
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Comfortable working independently with minimal supervision while also contributing as part of a team.
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Available for on-call rotation per team schedule.
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Experience in a regulated financial services or capital markets environment preferred.
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Familiarity with ITIL service management practices preferred.
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Experience with enterprise observability or monitoring tools preferred.
Technical Skills:
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Demonstrated ability to package applications using VMware AppStacks for VDI environments.
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Ability to configure and manage VMware UEM/DEM for end user profile and environment settings.
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Proven ability to troubleshoot and resolve desktop and mobile application issues in a production enterprise environment.
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Proven experience maintaining OS base builds including security patching and vulnerability remediation.
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Ability to design, write, and deploy automated workflows or scripts that measurably reduce manual effort.
Education and Experience:
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Bachelor’s degree in Computer Science, Information Technology, or a directly related field, or a minimum of 4 years of equivalent professional experience.
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Minimum 3 years of hands-on experience supporting Windows desktop OS environments (Windows 10/11 in an enterprise domain).
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Minimum 3 years of experience deploying applications across enterprise desktops using modern tools.
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Minimum 3 years of experience writing and maintaining scripts in PowerShell, Python, Bash, or VBScript.
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Minimum 3 years of experience packaging software for enterprise deployment.
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Minimum 2 years of experience with Windows profile management.
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Minimum 2 years of hands-on experience building and maintaining a VDI environment using VMware Horizon.
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Minimum 1 year in a desktop engineering or dedicated end user experience engineering role.
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VMware Certified Professional – Desktop and Mobility (VCP-DTM) and Microsoft Modern Desktop Administrator (MD-102) preferred.