What are the responsibilities and job description for the House Operations Manager position at Army Navy Country Club?
House Operations Manager
Department: House Operations
Reports To: Director of Clubhouse Operations
FLSA Status: Exempt
Position Summary
The House Operations Manager (HOM) is responsible for overseeing all clubhouse housekeeping and banquet setup/breakdown operations. The HOM ensures a clean, safe and welcoming environment for members, guests and staff while working closely with the banquet management team to manage the set/breakdown of all banquet event spaces. This role manages house operations keeping and staff, maintains quality standards and requires a hands-on leader who thrives in a fast-paced, service-driven environment.
Essential Duties & Responsibilities
- Oversee daily housekeeping operations, including room cleaning, public areas, laundry, and storage areas.
- Establish and maintain cleanliness and sanitation standards.
- Ensure locker rooms, event spaces, meeting rooms, and common areas are clean, organized, stocked, and member-ready at all times.
- Conduct regular inspections to ensure quality assurance and member satisfaction.
- Ensure all banquet room setups are accurate, timely, and aligned with Banquet Event Orders (BEOs) and Club standards.
- Ensure audio-visual needs for events, including microphones, projectors, screens, sound systems, are in place and operational
- Identify and communicate maintenance and repair needs in a proactive and timely manner.
- Hire, onboard, train, and develop House Operations team members.
- Create staff schedules to ensure proper coverage for daily operations and events. Conduct performance evaluations and provide consistent coaching and feedback.
- Monitor staffing levels and manage labor to align with operational and budget goals.
- Maintain inventory and order supplies related to housekeeping and banquet event operations
- Develop, implement, and refine standard operating procedures.
- Collaborate with Catering, Food & Beverage, Golf, and other departments to ensure seamless event flow.
- Work evenings, weekends, and holidays as required to support the Club’s event schedule.
Qualifications
- 3–5 years of experience in a fast-paced housekeeping, banquet operation, clubhouse operation, or a related field.
- Prior leadership or management experience required.
- Strong knowledge of housekeeping and banquet operations setup.
- Experience with audio-visual systems is preferred.
- Demonstrated ability to lead teams in a fast-paced, service-focused environment.
- Excellent organizational, problem-solving, and communication skills.
- Ability to remain calm and decisive under pressure.
BENEFITS
Army Navy Country Club places a strong emphasis on the well-being of its staff, offering comprehensive benefits designed to support a balanced and fulfilling career.
- Group Health, Dental, & Vision Insurance
- Club-Paid Life Insurance
- Voluntary Short-term & Long-term Disability
- Flexible Spending Accounts (Health & Dependent)
- Paid Time Off & Holiday Pay
- Employee Assistance Program
- 401(k) Retirement Program with Matching Contributions
- Complimentary Meals
- Club-sponsored Staff Events
- Five Star Employee Recognition Program
- Employee Appreciation Fund – A holiday gift to employees funded solely from voluntary contributions made by Members of the Club
Army Navy Country Club is an EEO
This job is a civilian position and does not require military service (including commission and enlistment)
Salary : $65,000 - $75,000