Operations Manager (Mondloch Place and House)

Title: Operations Manager

Department: Mondloch House & Mondloch Place

Salary: $64K - $69K

Reports to: Director

FLSA Status: Exempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

Summary of Position:

The Operations Manager supervises the Maintenance and Custodial Technician and the Residential Coordinators (full-time, part-time, on-call). The Operations Manager has both direct service and administrative responsibilities within Mondloch House and Mondloch Place. The Operation Manager will hire, train and develop custodial and residential staff to ensure that program policies are enforced. The Operations Manager will also collaborate with other program staff to ensure client services are delivered following program goals and in accordance with all applicable laws and regulations. They will manage some bill payment, vehicle fleet, and vendor contact in regards to the building.

Duties and Responsibilities:

• Through supervision of the Residential Coordinators:
• Coordinate with the director to ensure essential personnel are in place during safety/ weather emergencies
• Maintain a flexibles schedule in response to the needs of the shelter, and serve in an on-call capacity to help staff address crisis issues
• Through supervision of the Maintenance and Custodial Technician:
• Assist with facilities maintenance and report repair needs
• Maintain current knowledge of emergency procedures and facilitate in conducting monthly fire drills
• Oversee the management of contracted cleaning agency
• Prepare check requests for any pertinent bills and invoices that relate to operations and the building.
• General Responsibilities:
• Prepare schedule as well as approve timesheets.
• Oversee room inspections.
• Facilitate regularly scheduled one on one meetings with all direct reports
• Ensure agency vehicles are maintained and meet state license and registration requirements.
• Participate in the interviewing of building and residential staff.
• Oversee training of all direct reports and manage performance appraisals and documentation.
• Complete and review documentation ensuring accurate/professional completion in accordance with agency and best standard practice including logs, case notes, incident reports, etc.
• Ensure compliance with all agency policies, county building safety and inspection requirements (to include but not limited to fire marshal and health department building requirements and inspections)
• Maintain compliance with TB testing per agency protocol
• Proficiently utilize Microsoft Suite of Applications (email, calendar, drive, docs, etc) as a part of the day to day work requirements
• Safely utilize Shelter House owned vehicles to drive clients to various locations.
• Cover shifts on short notice if no other coverage options are secured.
• Serve as emergency personnel and must report to work as scheduled regardless of circumstances if no other coverage options are secured (inclement weather, highway congestion, etc)
• Provide excellent customer service to families served and adhere to Shelter House's Core Values when dealing with issues and concerns.
• Exemplify the Shelter House core values; Inclusion, Collaboration, Accountability, Respect and Empowerment
• Other duties as assigned
  
  

Qualifications:

Required:

• A bachelor's degree in human services and/or operation business management or equivalent degree and/or commensurate experience
• 3 years of program and/or staff management
• Strong public speaking and communication skills
• Strong written communication skills
• Ability to prioritize competing priorities and make sound judgments
• Valid Driver's License
• Willingness to work occasional evenings and weekends
  
  

Preferred:

• Experience leading/ supporting programs serving homeless families
• Experience leading/managing in a residential environment
• Ability to speak a second language at a proficient level
  
  

Physical Requirements:

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds
  
  

Benefits:

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events
  
  

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.