What are the responsibilities and job description for the IT Support Technician position at Armtec Defense Technologies?
IT Support Technician, Armtec Defense Technologies
Armtec Defense Technologies (Armtec) is an operating unit of the Transdigm Group (NYSE: TDG), an industry leader in aerospace and defense products and services. Armtec is comprised of three business units producing subcomponents for ordnance in Coachella, CA; decoy countermeasure Flares in Camden AR; and radar countermeasure chaff in Lillington NC. At Armtec, we welcome skilled and enthusiastic people who share our determination and high standards to join us in our mission-critical work supporting the US and allied warfighters who serve us all by defending democracy and protecting freedom. This position is staffed in Coachella, CA, at Armtec’s world-class facility for production of combustible ordnance.
Company Profile
Company: Armtec Defense Technologies is an operating unit of the TransDigm Group (NYSE:TDG)
Industry: Manufacturing Combustible Ordnance and Countermeasures
IT Support Technician
Job Family: Information Technology (IT)
Reports to: Director of IT
Works with: All Departments and vendors departments as required.
Location: Camden, Arkansas USA
Type: Full Time
Job Summary
The IT Support Technician role at Armtec will primarily provide technical assistance and support end-users for hardware, software and network-related issues. This role involves troubleshooting problems, maintaining IT systems, and ensuring the smooth operation of the organization’s technology infrastructure.
Daily Responsibilities
4/10 work week and on-call as needed.
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Armtec Defense Technologies (Armtec) is an operating unit of the Transdigm Group (NYSE: TDG), an industry leader in aerospace and defense products and services. Armtec is comprised of three business units producing subcomponents for ordnance in Coachella, CA; decoy countermeasure Flares in Camden AR; and radar countermeasure chaff in Lillington NC. At Armtec, we welcome skilled and enthusiastic people who share our determination and high standards to join us in our mission-critical work supporting the US and allied warfighters who serve us all by defending democracy and protecting freedom. This position is staffed in Coachella, CA, at Armtec’s world-class facility for production of combustible ordnance.
Company Profile
Company: Armtec Defense Technologies is an operating unit of the TransDigm Group (NYSE:TDG)
Industry: Manufacturing Combustible Ordnance and Countermeasures
IT Support Technician
Job Family: Information Technology (IT)
Reports to: Director of IT
Works with: All Departments and vendors departments as required.
Location: Camden, Arkansas USA
Type: Full Time
Job Summary
The IT Support Technician role at Armtec will primarily provide technical assistance and support end-users for hardware, software and network-related issues. This role involves troubleshooting problems, maintaining IT systems, and ensuring the smooth operation of the organization’s technology infrastructure.
Daily Responsibilities
- Respond to support tickets, phone calls, and emails to provide timely and effective solutions
- Install, configure, and troubleshoot hardware (e.g. desktops, laptops, printers) and software applications
- Maintain and update user accounts, permissions, and passwords within Active Directory
- Support end-user devices, mobile phones, and peripheral equipment
- Diagnose and resolve network connectivity issues, including VPN and wireless problems
- Escalate complex issues to higher-level IT staff or vendors when necessary
- Perform regular maintenance tasks such as updates, patches, and backups
- Document support activities, solutions, and processes with the ticketing system
- Assist with IT onboarding and offboarding procedures for employees
- Support and maintain audio-visual equipment and conference systems
- Proficient with Windows operating systems
- Familiarity with Microsoft Office 365
- Familiarity with Active Directory a plus
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) a plus
- Understanding of cybersecurity principles and data privacy
- Knowledge of STIG/SCAP
- Knowledge and experience in vulnerability management, using Nessus/Tenable, Defender and/or Tanium is a plus
- 1-3 years of experience developing services or service desk solutions
- Understanding of service and application delivery
- Experience working within a matrix team
- Hands-on experience in troubleshooting hardware, software, network, and communication services
- Highly customer focused with the ability to develop solid relationships at all levels within the organization
- Proven technical, analytical, and problem-solving abilities
- Highly self-motivated and directed
- Experience working both independently and, in a team-oriented, collaborative environment
- Excellent written and verbal communication skills, including formal presentations and working effectively with peers
- Advocate of standards and process improvement
- Operate with a methodical and patient approach when working multiple projects or tasks concurrently
- Ability to work under pressure with minimal supervision
- Associate or bachelor’s Degree in relevant IT discipline (i.e., cybersecurity or computer science)
- Technical aptitude for learning IT principles
- MS Office Skills (Excel & Word) required
- Must be a US Citizen
- Must be able to obtain a secret clearance
4/10 work week and on-call as needed.
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