What are the responsibilities and job description for the Compliance Program Support Specialist position at ARMSTRONG BANK?
Purpose:
While projecting a professional image; assist with conducting internal reviews while meeting internal and external compliance regulations. Respond to inquiries and resolve issues.
Essential Functions:
-
Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
-
Conduct reviews of transactions and account holder or loan records.
-
Gather information needed to accurately complete each review.
-
Ensure that appropriate documentation is recorded.
-
Perform monthly reviews.
-
Meet accuracy, correctness, and timeliness of work standards as required.
-
Resolve questions and/or complaints and ensure that the issue is referred to the appropriate individual for resolution.
-
Verify and ensure that appropriate action was taken in resolving customer inquiries.
-
Other duties, as assigned.
Education:
-
High School Diploma (or GED or High School Equivalence Certificate) Some College Courses preferred
-
Possess a minimum of 1-2 years of related work experience and the knowledge, skills and ability to perform the essential functions of the position.
-
Possess and maintain a valid Oklahoma Drivers License.
Physical Requirements:
-
Long periods of standing or sitting, typing and repetitive motion
-
Ability to lift and carry up to 25 lbs on occasion