What are the responsibilities and job description for the Technical Support Specialist position at ARMS?
Company Description
ARMS has been a leading provider of integrated CAD, RMS, and Compliance solutions for higher education, municipalities, K-12 schools, hospitals, and other public safety agencies since 1988. Our cloud-based, CJIS-compliant platform streamlines incident management, reporting, property tracking, and compliance automation. With real-time access, secure data storage, and seamless third-party integrations, ARMS simplifies operations and ensures automated compliance. Agencies choose ARMS for our cloud-based reliability, automated compliance, streamlined reporting, and 24/7 customer support.
Role Description
This is a full-time on-site role for a Technical Support Specialist. Based in Mobile, AL, the Technical Support Specialist will provide technical support and troubleshooting assistance to customers, ensuring customer satisfaction. Responsibilities include analyzing and resolving technical issues, maintaining customer support documentation, and assisting with product installations and updates. The role demands effective communication and problem-solving skills to address and resolve customer inquiries promptly.
Qualifications
- Technical Support and Troubleshooting skills
- Customer Support and Customer Satisfaction skills
- Strong Analytical Skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Experience with CJIS-compliant software is a plus
- Bachelor's degree in Computer Science, Information Technology, or related field