Office/Administrative Assistant

Benefits:Company partiesCompetitive salaryFlexible scheduleOpportunity for advancementPaid time off UPDATED AS OF 12/17/25 8:00 AMWe are looking for a Office assistant who is driven to help manage a up & coming thriving plumbing business in Lowell MA 01851. The candidate we are looking for MUST have amazing communication skills, scheduling abilities, a great customer service background for nurturing our existing clients & new clients. We are NOT looking for candidates that have MEDICAL or pharmaceutical or TECH backgrounds!!! We are a PLUMBING Business that is looking for an Office Person to help manage scheduling, billing, customer data entry, customer communication & help overall run the office for Armory Plumbing Inc along side our Founder. If you are looking for a admin assistant role that is not in Tech, Medical Or Pharma you may apply. IF not then just simply dont.Benefits & PerksCompetitive hourly pay (based on experience)Paid Time Off (vacation & sick days)Career growth opportunities within a fast-growing plumbing & HVAC companyOngoing professional training and mentorshipSupportive, team-based culture everyone wins togetherJob SummaryArmory Plumbing Inc. is a growing plumbing and heating company serving Middlesex and Essex County, MA. Were looking for a dependable and organized Administrative Assistant to become the backbone of our office operations.This position plays a key role in keeping our business running smoothly ensuring customers are communicated with promptly, technicians are scheduled efficiently, and office operations (such as permits, accounting, and documentation) are handled with accuracy.The right candidate will be organized, reliable, and motivated to grow with us. At Armory Plumbing, we believe in promoting from within this position can evolve into an Office Manager or Operations Coordinator role as the company expands.Core ResponsibilitiesCustomer Communication: Answer calls, texts, and emails while providing friendly, professional service to every client.Scheduling: Manage technician schedules, route jobs efficiently, and update customers through FieldPulse CRM.Follow-Ups: Handle quote approvals, service reminders, and payment follow-ups.Office Operations: Prepare and file permits, organize job folders, and ensure digital records stay up to date.Accounting Support: Assist with QuickBooks entries, invoicing, and expense tracking.Reporting: Provide weekly updates to management regarding job flow, open estimates, and scheduling efficiency.Team Collaboration: Work closely with the owner and field technicians to ensure daily operations stay on track.QualificationsHigh school diploma or GED required; Associates degree or administrative certification preferred1 year of administrative, dispatcher, or office support experience (construction, plumbing, or HVAC industry preferred)Excellent communication and interpersonal skills must be comfortable speaking with customers dailyStrong computer and organizational skills (Microsoft Office, FieldPulse, or similar CRM systems)QuickBooks experience is a major plusDetail-oriented, dependable, and proactive with time managementPositive, team-oriented attitude with a drive to learn and growAbout Armory Plumbing Inc.Armory Plumbing Inc. is a locally owned and rapidly growing plumbing and heating company built on integrity, craftsmanship, and customer satisfaction. We specialize in same-day plumbing and heating solutions, boiler replacements, and water heater installations all backed by a 2-year labor warranty on every job.

Salary : $20 - $28