Administrative Services Specialist

Job Description

Please note: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Department of Parks & Recreation (DPR) is seeking an Administrative Services Specialist to provide a broad range of services to staff and the public, including assisting with a high volume of customer walk-in traffic and telephone calls in a call center work environment, receptionist duties and data entry, administrative work, and managing Internal customer requests through a Help Desk software. This position will report directly to the Administrative Services Team Leader.

Responsibilities

Specific duties include:

• Entering large volumes of data into the automated registration and scheduling system (RecTrac);
• Offering in-person and call center telephone assistance to citizens interested in classes, workshops, special events, camp offerings, programs and facility scheduling;
• Informing and assisting customers regarding fee and payment options, including processing fee reduction applications, payments, auto-debit payments for year-round programs and sending payment reminders;
• Providing customers with alternative classes/camps for eligible applicants, including maintaining and managing program waitlist;
• Managing customer data and compiling specialized reports for staff;
• Maintaining customer files and records;
• Mailing bills, and creating complex Excel spreadsheets; and
• Performing various administrative office task.
  
  

The Ideal Candidate Will

• Possess exceptional communication and customer service skills;
• Demonstrate strong organizational abilities;
• Have extensive experience working collaboratively in team environments; and/or
• Exhibit a high level of accuracy, attention to detail, and proficiency in managing multiple tasks simultaneously.
  
  

Qualifications

Minimums:

• Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent.
• Some experience providing administrative support.
  
  

Substitution: Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement.

Desirables: Preference may be given to candidates with experience in one or more of the following:

• Working in a registration, reservation or call center environment;
• Receptionist duties and working in a team environment;
• Providing program support in a fast-paced work environment involving stringent deadlines;
• Resolving client’s problems and documenting outcomes in writing; and
• Using Computer information systems, proficiency with Microsoft Office Suite and/or graphic design.
  
  

Special Requirements

A pre-hire background check will be made on all candidates who are selected for employment, which may include the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Additional Information

Work Hours: This is a Monday - Friday, 40-hours varying between 8:00 a.m. and 7:00 p.m. position. Additional hours, including weekend shifts, will be required based on registration and program enrollment support.

Official Job Title: Administrative Assistant B.

Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications may not be considered.