What are the responsibilities and job description for the Family Services Assistant position at Arkansas Children's?
ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.
This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.
CURRENT EMPLOYEES: Please apply via the internal career site by logging into your
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(https://www.myworkday.com/archildrens/
)and search the "Find Jobs" report.
Work Shift:
Day Shift
Time Type:
Part time
Department:
CC017210 Family Services
Summary:
Creates a safe, caring, supportive environment for families through expertise in meeting basic needs of families of sick or hospitalized children. Demonstrates excellent communication skills, effectively manages stressful situations, maintains appropriate professional boundaries, demonstrates a high level of problem solving and conflict resolution skills, while providing services to families in a caring, compassionate manner.
Additional Information:
Creates a safe, caring, supportive environment for families through expertise in meeting basic needs of families of sick or hospitalized children. Demonstrates excellent communication skills, effectively manages stressful situations, maintains appropriate professional boundaries, demonstrates a high level of problem solving and conflict resolution skills, while providing services to families in a caring, compassionate manner.
Required Education:
No education requirements
Recommended Education:
High school diploma or GED or equivalent
Required Work Experience:
2 years of relevant experience; HS Diploma or GED may substitute for 2 years of work experience
Recommended Work Experience:
Required Certifications:
Recommended Certifications:
Description
1. To promote and provide a warm, caring atmosphere in the waiting area by focusing on the needs of the family. Ensuring space is organized, neat, and clean and consistently appears welcoming.
2. Thoroughly orients parents and caregivers to the waiting area, key hospital functions and resources.
3. Responds promptly, appropriately, and professionally to patient/family and staff perceptions of and needs for care and services.
4. Uses problem solving and conflict resolution techniques to diffuse issues and negotiate satisfactory outcomes between employees, patients, families and visitors.
5. Collaborates with other AC departments (e.g., Social Work, Child Life, Pastoral Care, Environmental Services, Nursing, Security) in order to promptly address and resolve identified issues.
6. Participates in resource mobilization under the direction of Surgical Services and assists patients/families with paperwork for specific programs and resources, including lodging, meals, Ronald McDonald, educational information (i.e., Connection Center, AC Parent Resource Library).
7. Performs administrative tasks and duties efficiently and effectively
8. Completes projects for the department and enters statistical information into the computer.
9. Keeps supplies stocked and appropriately notifies Supervisor when supplies are in need of replenishment.
10. Performs other duties as assigned.
2. Thoroughly orients parents and caregivers to the waiting area, key hospital functions and resources.
3. Responds promptly, appropriately, and professionally to patient/family and staff perceptions of and needs for care and services.
4. Uses problem solving and conflict resolution techniques to diffuse issues and negotiate satisfactory outcomes between employees, patients, families and visitors.
5. Collaborates with other AC departments (e.g., Social Work, Child Life, Pastoral Care, Environmental Services, Nursing, Security) in order to promptly address and resolve identified issues.
6. Participates in resource mobilization under the direction of Surgical Services and assists patients/families with paperwork for specific programs and resources, including lodging, meals, Ronald McDonald, educational information (i.e., Connection Center, AC Parent Resource Library).
7. Performs administrative tasks and duties efficiently and effectively
8. Completes projects for the department and enters statistical information into the computer.
9. Keeps supplies stocked and appropriately notifies Supervisor when supplies are in need of replenishment.
10. Performs other duties as assigned.