What are the responsibilities and job description for the Air Communication Specialist position at Arkansas Children's and Careers?
ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.
This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.
CURRENT EMPLOYEES: Please apply via the internal career site by logging into your
Workday Account
(https://www.myworkday.com/archildrens/
)and search the "Find Jobs" report.
Work Shift:
Please see job description for details.
Time Type:
Part time
Department:
CC014051 Angel One Aviation
Summary:
Part Time, Wednesday/Thursday 6:45pm - 7:15am
Additional Information:
The Air Communication Specialist supports safe and efficient air and ground medical transport for Angel One Transport at Arkansas Children’s Hospital. This role manages radio and phone communications, monitors weather conditions, utilizes CAD software to coordinate transport activity, operates mapping and tracking systems, and performs flight-following duties.
- Part Time
- Wednesday/Thursday 6:45pm - 7:15am
Required Education:
Recommended Education:
No education requirements
Required Work Experience:
High School Diploma/GED and 2 years of relevant experience, or 4 years of experience in lieu of a diploma/GED.
Recommended Work Experience:
Required Certifications:
Flight Follow Certification must be obtained within 6 months of hire - IAMTCS or CommLink, Transport EMT - Basic must be obtained within 2 years of hire date or eligibility. - Arkansas Children's Hospital
Recommended Certifications:
Description
1. Manage Angel One Transport dispatch operations, including a complex multi-line switchboard, conferencing with referring hospitals and medical control, and recommending transport mode using established priority algorithms.
2. Document all calls and communications in the EHR and CAD system, capturing patient demographics, clinical details, and referring/accepting provider information to ensure seamless care coordination.
3. Operate and monitor six two-way radios to coordinate all air and ground transport activity and maintain constant situational awareness.
4. Track and monitor all transport units, updating aircraft every 10–15 minutes and ground units every 30–45 minutes, recording position reports, and providing real-time weather updates to crews.
5. Serve as a liaison with referring hospitals, EMS agencies, and partner organizations, ensuring teams receive complete mission details and stakeholders receive timely updates on ETAs, delays, and operational changes.
6. Participate in education and safety requirements, attending mandatory trainings and supporting the Emergency Response Plan (ERP) in compliance with FAA Part 5 and transport accreditation standards, including drills and post-incident reviews.
7. Maintain essential databases, including hospital directories, EMS reference materials, airport information, and other key operational resources, ensuring accurate and current data.
8. Demonstrate professionalism and exceptional customer service, building strong relationships, promoting teamwork, and proactively identifying inefficiencies or barriers to safe, timely transport.
9. Perform additional responsibilities to support the Angel One mission, including collaboration with finance, administrative teams, case managers, and other duties assigned by leadership.