Air Communication Specialist

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana. CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report. Work Shift: Please see job description for details. Time Type: Part time Department: CC014051 Angel One Aviation Summary: Part Time, Wednesday/Thursday 6:45pm - 7:15am Additional Information: The Air Communication Specialist supports safe and efficient air and ground medical transport for Angel One Transport at Arkansas Children’s Hospital. This role manages radio and phone communications, monitors weather conditions, utilizes CAD software to coordinate transport activity, operates mapping and tracking systems, and performs flight-following duties. Part Time Wednesday/Thursday 6:45pm - 7:15am Required Education: Recommended Education: No education requirements Required Work Experience: High School Diploma/GED and 2 years of relevant experience, or 4 years of experience in lieu of a diploma/GED. Recommended Work Experience: Required Certifications: Flight Follow Certification must be obtained within 6 months of hire - IAMTCS or CommLink, Transport EMT - Basic must be obtained within 2 years of hire date or eligibility. - Arkansas Children's Hospital Recommended Certifications: Description 1. Manage Angel One Transport dispatch operations, including a complex multi-line switchboard, conferencing with referring hospitals and medical control, and recommending transport mode using established priority algorithms. 2. Document all calls and communications in the EHR and CAD system, capturing patient demographics, clinical details, and referring/accepting provider information to ensure seamless care coordination. 3. Operate and monitor six two-way radios to coordinate all air and ground transport activity and maintain constant situational awareness. 4. Track and monitor all transport units, updating aircraft every 10–15 minutes and ground units every 30–45 minutes, recording position reports, and providing real-time weather updates to crews. 5. Serve as a liaison with referring hospitals, EMS agencies, and partner organizations, ensuring teams receive complete mission details and stakeholders receive timely updates on ETAs, delays, and operational changes. 6. Participate in education and safety requirements, attending mandatory trainings and supporting the Emergency Response Plan (ERP) in compliance with FAA Part 5 and transport accreditation standards, including drills and post-incident reviews. 7. Maintain essential databases, including hospital directories, EMS reference materials, airport information, and other key operational resources, ensuring accurate and current data. 8. Demonstrate professionalism and exceptional customer service, building strong relationships, promoting teamwork, and proactively identifying inefficiencies or barriers to safe, timely transport. 9. Perform additional responsibilities to support the Angel One mission, including collaboration with finance, administrative teams, case managers, and other duties assigned by leadership. Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. “Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager “Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator “Care, love, and hope for children!” Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant