Hotel Night Auditor

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

Compensation: $15 hourly

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
  
  

Responsibilities

• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Process payments, generate invoices, and balance transactions at the end of each shift.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Prepare and distribute nightly reports, ensuring accurate financial and operational records.
• Welcome guests warmly, manage check-ins and check-outs, and provide room keys.