Customer Service Representative

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in New Hope, MN.

You may not have heard of us, but more than likely you’ve probably seen our trucks and our ads for our partners over at Blue Ox Heating & Air, Lumberjack Electrician & Paul Bunyan Plumbing & Drains!

What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

The Big Task

You will act as the first line of contact for our Customer, as well as book service appointments and do whatever is necessary to promote customer satisfaction.

This position is Full Time and the shifts are as follows:

Monday - Friday 4 pm - 10 pm & Weekends 9 am - 4 pm

OR

Open to Part - Time evenings & weekends (flexible)

Key Sub Tasks

• Respond to customer requests, resolving issues and promoting the brand.
• Convert incoming customer calls into booked service appointments.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Desired Skills and Experience

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

What We Offer

• Medical Insurance: health, dental, vision, life insurance, and disability.
• 401K & supplemental options!
• A sense of belonging. We truly care about our team and expect you to bring that same caring when you join. We do a lot more than just work together and you’ll build life-long friendships here!

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

If this sounds like you, spend a little time learning about Ark Management Services by visiting any of our partners’ websites: https://goblueox.com ; https://lumberjacknow.com ; https://paulbunyonplumbing.com. And when you're ready, please follow the directions at any of those sites “Career” tab to apply for this position or apply here through really!

We are an Equal Opportunity Employer.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour