What are the responsibilities and job description for the Windchill & CAD Applications Support Specialist position at ARK Infotech Spectrum?
Job Title: Windchill & CAD Applications Support Specialist
Location: Hybrid (Oakbrook, IL)
Day-to-Day Job Duties
· Administer, maintain, and support the PTC Windchill platform and Creo applications.
· Provide technical support for CAD engineering applications across mechanical, electrical, firmware, and packaging engineering domains.
· Troubleshoot, analyze, and resolve user-reported application and system issues.
· Manage user provisioning, access requests, role assignments, and software license administration.
· Coordinate with software vendors for issue resolution, product updates, and platform upgrades.
· Collaborate with offshore support resources to ensure smooth day-to-day Windchill operations and support coverage.
· Support application upgrades, patch deployments, testing activities, and technical documentation updates.
· Monitor and manage incidents and service requests, ensuring timely resolution in accordance with service-level expectations.
· Work closely with engineering teams and business stakeholders to understand requirements and provide application support.
· Participate in continuous improvement initiatives for engineering application support processes and system reliability.
Basic Qualifications
· 8 years of experience supporting PTC Windchill and engineering/CAD applications.
· 1 years hands-on experience administering and supporting Creo environments.
· Strong troubleshooting, incident management, and end-user support skills.
· Experience with user access management, provisioning, and software license administration.
· Ability to work effectively with engineering teams, business users, and cross-functional stakeholders.
· Strong verbal and written communication skills.
· Experience coordinating with or working alongside offshore/global support teams.
· Experience supporting application upgrades, patching, testing, and release activities.
Nice to Have
· Experience with CAD-to-PLM integrations.
· Knowledge of Product Lifecycle Management (PLM) processes and engineering change management.
· Familiarity with ITIL-based service management and support processes.
· Experience supporting global engineering organizations and distributed teams.
· Understanding of engineering design workflows across mechanical, electrical, firmware, and packaging disciplines.