What are the responsibilities and job description for the Technical System Specialist position at Ark Infotech LLC?
Title: Technical Systems Specialist
Location: 100% onsite at Baltimore, MD
Duration: 12 months
Interview: Onsite interview
*** We need resume, copy of degree and professional certificates, visa copy and DL***
Position Description:
The Technical Systems Support Specialist provides advanced technical support for Client's IT systems, including servers, desktops, virtualization platforms, and enterprise applications. This role involves troubleshooting escalated issues, supporting system administration functions, and collaborating with Client staff and contractors to ensure secure, stable, and efficient IT operations.
Key Responsibilities
• Provide technical support for IT systems, hardware, and software across various Client
environments.
• Deliver support, management, and installation services for desktop and server operating systems,
including Microsoft Server.
• Work collaboratively with Client staff and contractors; attend internal Client meetings as
required.
• Review weekly and monthly vulnerability assessments; partner with Client IT teams to plan and
execute remediation.
• Administer and manage virtualization platforms such as Omnissa Horizon Client, and assist with
the management of DMZ servers.
• Troubleshoot and resolve escalated service desk tickets requiring advanced technical expertise.
• Perform related duties as assigned by Client Division of Information Technology management.
General Experience:
The proposed candidate must have at least three (3) years of experience in systems
engineering.
• Supporting the Microsoft Windows Server Family, including any Windows Server Version 2016
or greater.
• Supporting Microsoft Active Directory, Microsoft Azure Intune, Microsoft SMS.
• Supporting Server security, including group policy and related tools
• Administering server and desktop virtualization technology, including Omnissa (formerly
VMWare).
Specialized Experience:
The proposed candidate must have at least three (3) years of experience in the
supervision of system engineers, and demonstrated use of interactive, interpretative systems with on-line, real-time acquisition capabilities.
• Experience providing technical systems support in an enterprise IT environment.
• Knowledge of server and desktop operating systems, including installation, configuration, and
administration.
• Familiarity with virtualization platforms (e.g., Omnissa Horizon, VMware, or similar).
• Understanding of cybersecurity practices, vulnerability management, and system hardening.
• Strong troubleshooting and analytical skills for resolving complex technical issues.
• Effective communication and collaboration skills for working with cross-functional teams and
contractors.
• Ability to manage multiple tasks and adapt to evolving technical requirements
Education:
This position requires a Bachelor's degree from an accredited college or university with a
major in computer science, information systems, engineering, business, or other related scientific or technical discipline