What are the responsibilities and job description for the ServiceNow Architect position at Ark Infotech LLC?
Title: Sr. ServiceNow Architect
Duration: 2 years
Work Location: Hybrid. 3 days onsite 750 East Pratt Street, 6th Floor, Baltimore, MD 21202 and 2 days remote
Need candidate’s resume and completed skill matrix. They should be able to provide 3 references (within last 5 years)
Minimum Qualifications:
• Bachelor’s degree from an accredited college or university in Engineering, Computer Science,
Information Systems, Business, or other related disciplines, or equivalent.
• A minimum of five (5) years of experience in an enterprise IT environment supporting computer
hardware, software, and/or enterprise applications at an expert level.
• A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or
similar role.
• A minimum of five (5) years of experience designing and creating incident, problem, and change
management modules in ServiceNow, developing and maintaining the Service Catalog.
• A minimum of five (5) years of experience creating, configuring, and administering Jira projects,
including workflows, issue types, custom fields, dashboards, permissions, and integrations with
ServiceNow to support cross-platform collaboration.
• A minimum of two (2) years of demonstrated success in configuring and customizing the
ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
• A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing
access controls and permissions.
• Familiarity with integrating ServiceNow with other systems and applications.
• Ability to create and customize reports and dashboards within ServiceNow.
• Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).
Preferred Skills:
• A minimum of eight (8) years of experience architecting the ServiceNow platform.
• A minimum of five (5) years of experience with ServiceNow development, including creating
custom applications and modules.
• A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow
platform for scalability and responsiveness.
• A minimum of five (5) years of experience creating, configuring, and administering Jira projects,
including workflows, issue types, custom fields, dashboards, permissions, and integrations with
ServiceNow to support cross-platform collaboration.
• Experience with planning and executing ServiceNow platform upgrades and migrations.
• Proficiency in advanced scripting languages within the ServiceNow platform, such as Glide Script
(JavaScript) or AngularJS.
• ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT
Service Management (ITSM), Service Catalog, or other relevant areas.
• ServiceNow Certified System Administrator (CSA) certification.
• ITIL (Information Technology Infrastructure Library) certification