Billing System Analyst

BILLING SYSTEM ANALYST I

JOB SUMMARY

The Billing System Analyst I is responsible for analyzing billing related data for accuracy.  This position reports directly to the Business Process Manager.

Under the leadership of the CIS Business Solutions Lead, the Billing System Analyst I works both independently and collaboratively to ensure the Company’s monthly billing is generated accurately and that all financial account transactions are processed according to Company procedures. The incumbent must maintain a professional image of the Company, prepare clear and accurate documentation, protect confidential information, and be available to work overtime when needed for emergencies, system issues, implementations, or planned assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Billing System Analyst I performs a variety of skilled functions, which may include but are not limited to the following:

• Review and validate meter read exceptions daily
• Review and correct billing exceptions daily
• Review and approve bills and letter files for InfoSend to print
• Calculate & process billing adjustments
• Process and balance payments, utilizing the OPEX scanner 
• Process credit card payment returns
• Support divisions with payment and billing research
• Track payments for License Agreement accounts
• Work closely with sewer entities regarding monthly usage data files and invoices in accordance with applicable agreements.
• Provide support to Meter Readers for issues related to the meter reading software.
• Provide support to the Customer Service Representatives which includes, but is not limited to, payment research and billing analysis. 
• Ensure Billing Analyst I process documents remain current and reflect established practices.
• Perform other duties as assigned by management.

EXPERIENCE, SKILLS, KNOWLEDGE AND PHYSICAL REQUIREMENTS

Required:

• High school diploma or equivalent. 
• Demonstrated leadership, professionalism, dependability, flexibility, punctuality, integrity, and a collaborative team approach.
• Strong computer skills, including knowledge of Microsoft Office and Microsoft 365 functionality and document conversion.
• Ability to prepare clear written procedures, technical documentation, and business correspondence.
• Strong analytical, organizational, and problem-solving skills, with close attention to detail and accuracy.
• Strong written and verbal communication skills, with the ability to build productive working relationships with employees, management, vendors, external stakeholders, and the public.
• Ability to work independently with minimal supervision and exercise sound judgment.
• Must possess and maintain a valid, appropriate Arizona driver’s license with an acceptable driving record.

Preferred:

• Experience in utility billing or knowledge of accounting principles is preferred.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this position:

• Ability to sit for extended periods while working at a computer workstation.
• Ability to frequently use hands and fingers for keyboarding and operation of office equipment.
• Ability to communicate effectively in person, virtually, and by telephone.
• Ability to occasionally lift and carry office materials weighing up to 15 pounds.
• Ability to perform routine office-related physical activities, including walking, standing, bending, reaching, and stooping as needed.