Research Facilitator

Job Profile:

Applications Developer 3

Job Family:

IT Applications

Time Type:

Full time

Max Pay – Depends on experience:

$90,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Designs, develops, and troubleshoots moderately complex software and applications in support of establishing a sustainable institutional technological infrastructure.

Job Description:

Salary Range: $78,000 to $90,000 per year; DOE

Job Description

Arizona State University’s Knowledge Enterprise Research Technology Office (RTO) is seeking a Research Facilitator to join our dynamic and collaborative Research Engagement team. This is an exciting opportunity for a strong communicator and problem-solver who thrives in a fast-paced environment at the intersection of science and technology — a connector and boundary spanne r who helps researchers turn ideas into impact.

As a Research Facilitator, the successful candidate will work closely with faculty, research staff, postdoctoral researchers, and students across a variety of domains to understand their research objectives and facilitate access to the appropriate research technologies and expertise to advance their work, including cyberinfrastructure (CI) systems, cloud computing, high-performance networks, secure and regulated platforms, research data resources, and research software and infrastructure solutions. In addition, the Research Facilitator will maintain awareness of information technology resources across the university, including Enterprise Technology, ASU Libraries, departmental IT groups, and other campus technology partners to ensure researchers have seamless access to the technology solutions and expertise necessary to achieve their research goals.

The Research Facilitator will ensure a positive user experience, applying knowledge of IT service delivery and user experience (UX) best practices to support research technology adoption. While this role will require familiarity and experience with a broad range of technologies and skills, candidates are not expected to have all knowledge listed. Rather, the ideal candidate will exhibit curiosity and the ability to learn new skills and expertise. Candidates with familiarity or experience in working with secure and regulated research platforms are highly encouraged to apply. The Research Facilitator reports to the RTO Director of Strategic Initiatives.

Our team is seeking someone who is:

• Curious and service-oriented — eager to learn from diverse research disciplines and find creative technology solutions.

• Collaborative and communicative — comfortable engaging with scientists and technologists alike, translating needs across domains.

• Maintains a foundational understanding of information technology — including systems, networking, storage, and software — to support researchers in navigating technical solutions.

• Familiar with high performance computing (HPC) or cyberinfrastructure - including data management practices, and the development or deployment of research applications and infrastructure.

• Eager to engage with cutting-edge research technologies - including artificial intelligence, machine learning, and quantum technologies - and to explore their potential in supporting ASU’s research mission.

• Motivated and flexible - contribute to building out a human-centric approach to technology - contribute to the development and implementation of new service models, particularly around secure and regulated research.

• Willing to learn - build familiarity with computational and data solutions that may include not only ASU’s high-performance computing (HPC) systems, cloud platforms, and other services, but also other national cyberinfrastructure resources.

Essential Duties

In this role, the incumbent will:

• Serve as a liaison between researchers and technical teams to consult, gather requirements, and identify cost-effective research technology and data solutions that enhance their productivity and innovation.

• Serve as a liaison between researchers and technical teams to consult on regulated research requirements, including cybersecurity, infrastructure, and policy, to enable both compliance and secure research practices.

• Provide onboarding and technical support to help researchers effectively use high performance computing, data resources, and other research technology services for their projects.

• Communicate technical concepts to non-technical and technical audiences.

• Support data management best practices, including storage, processing, and sharing for reproducible research.

• Co-develop curriculum, create documentation, and deliver training for researchers on the effective use of local and national cyberinfrastructure, covering both basic and advanced topics in HPC, cybersecurity, and data science.

• Coordinate outreach workshops and other activities for researchers, students, and other groups across campus and external communities.

• Manage help desk tickets using the ServiceNow platform.

• Implement and support the use of Microsoft Dynamics, a customer relationship management (CRM) system, to track researcher engagements, usage, and outcomes.

• Contribute to the development and implementation of service level agreements, best practices, process development, and documentation for the organization.

• Collect and assess community feedback and needs to guide the development of new features and research technology services that will benefit the ASU research community.

• Work effectively in a team environment and possess the ability to proactively self-direct and adjust to shifting priorities.

• Ability to prioritize multiple projects in a fast-paced environment.

Desired Qualifications

• Master’s degree in a scientific or computational field and three (3) years of relevant full-time experience after completion of that degree.

• Exceptional verbal and written communication skills with an ability to document and communicate solutions to researchers clearly and represent the organization through public presentations and demonstrations.

• Experience in a compute- and/or data-intensive research area at the graduate level or above.

• Experience with regulated research data (PII, HIPAA, CUI) and translating compliance requirements into practical research workflows.

• Familiarity with computational methods, advanced computing architectures, cybersecurity, secure and regulated research, and accelerator technologies such as GPUs.

• Ability to translate complex cybersecurity and regulatory controls into actionable guidance for research teams, balancing security requirements with operational feasibility.

• Familiarity or experience in any of the following high performance computing, cloud computing, and research data management topics and areas of expertise, including:

  • Foundational concepts in high performance or cloud computing (e.g., batch scheduling, containers, parallel computing), with the ability to guide researchers to deeper expertise as needed.

  • Linux environments and basic command-line usage (e.g., navigating files, running scripts)

  • Scientific or data-oriented programming languages (e.g., Python, R, Matlab)

  • Managing research data (large datasets, transfers, or compliance considerations)

  • Modern tools for data analysis or machine learning (e.g., TensorFlow, PyTorch)

  • Containerization (Docker, Singularity, Kubernetes)

• Familiarity with the sponsored research lifecycle and best practices

• Familiarity with national level cyberinfrastructure or research computing and data projects and communities such as the Campus Champions, CARCC, ACCESS, US-Research Software Engineers, etc.

• Demonstrated commitment to professional development by staying current on emerging technologies, national initiatives, and best practices to help bring innovative tools and solutions to ASU’s research enterprise

We are dedicated to building an authentic workplace, so if you are excited about this role but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Working Environment

ASU is an inclusive enterprise with a wide variety of work and learning modes, locations, and a commitment to sustainability, innovation, and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market, as such the following options may be offered dependent on department needs:

Flexible work options:

• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.

• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

• Remote work is an arrangement where the employee spends less than 60% of their regular workweek at a regularly assigned ASU work location. Executive vice president-level approval is required.

Standard Working Environment:

• Climate-controlled office setting subject to extended periods of being in a stationary position.

• Constantly detects and operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

• Ability to clearly communicate and exchange accurate information to perform essential duties.

• Expected to be responsive to customers, engaged in work production, resourceful, flexible, and respectful of others.

Department Statement:

The Research Technology Office provides best-in-class technological solutions and services in support of the rapidly growing Knowledge Enterprise (KE) at ASU. We ensure that science at ASU is technologically advanced and protected, serving all individuals interested in research among our many communities.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$15593.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.