CRM Analyst

EdPlus at ASU is looking for a highly motivated CRM Analyst who has working knowledge of Salesforce and would provide high-level technical knowledge to design, implement, configure, report, and support the functions of Salesforce CRM applications at ASU. In addition to a working knowledge of Salesforce, the ideal candidate has a proven history of teamwork, problem-solving, proactiveness, transparency and critical thinking. The role of the CRM Analyst will work as part of a 12-15 member CRM team by partnering with internal users and the CRM development team to increase the understanding of available tools and ensure the CRM services and data provided contribute to the successful accomplishment of EdPlus and ASU goals.

EdPlus is a unit of the ASU Enterprise focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural and overall health of the local, national and international communities served by ASU.

EdPlus at ASU

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Configure Salesforce apps, page layouts, reports, monitor and troubleshoot reported data and application issues, resolving or escalating issues as appropriate.
• Collaborates and exchanges information with CRM technical team members and CRM stakeholders to ensure dependencies, risks, and opportunities are identified.
• Facilitates decision-making by communicating across technical team and functional areas; elicits requirements using interviews, requirements meetings, surveys, document analysis, site visits, business process descriptions, use cases, scenarios, and workflow analysis.
• Writes business process documentation and maintain knowledge of the internal processes as they evolve.
• Consults with IT teams for solution designs in order to meet customer's needs.
• Provides expertise in software testing design and coordinate performance of tests.
• Learning about Salesforce, keeping up with upcoming Salesforce releases as well as internal production upgrades and releases.
• Supports functional users in developing reports.
• Supports end-user through on-call support and problem resolution, as needed.
• Assumes or coordinates other duties or projects as assigned or directed.

Bachelor's degree AND two (2) years of experience in procedural, management or systems analysis work; OR, Six (6) years of experience in procedural, management, or systems analysis work; OR, Any equivalent combination of experience, training and/ or education from which comparable knowledge, skills and abilities have been achieved.

• Evidence of a Bachelor's degree or higher in a related field.
• Evidence of Salesforce Admin and/or App Builder certifications.
• Experience working in Higher Education.
• Experience working in PeopleSoft Campus Solutions.
• Experience working with web and related technologies (HTML, CSS, etc).
• Experience working independently and in team-oriented collaborative environments.
• Ability to communicate with both technical and functional team members equally.
• Evidence of ability to train end-users.

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.