What are the responsibilities and job description for the Front Office Coordinator position at Arizona Smiles?
Overview
We are a boutique dental practice located in Gilbert, AZ and we are dedicated to providing exceptional dental care in a warm, welcoming, and personalized environment. Our team takes pride in creating an outstanding experience for every patient, from their first phone call to their visit to the very end of their visit. We work hard to build strong relationships with patients and create a place where everyone feels like family.
We are looking for a Front Office Coordinator, to own our Front Office Receptionist role.
Responsibilities
- Welcome patients, warm and professional
- Answer phones, respond to patient inquiries, and manage incoming communication
- Schedule and confirm patient appointments
- Manage patient check-in and check-out
- Verify insurance benefits and assist patients with financial questions
- Present treatment estimates and discuss payment options with patients
- Collect payments and maintain accurate patient accounts
- Coordinate treatment plans and follow-up appointments
- Communicate effectively with the clinical team
- Maintain accurate and up-to-date patient records
- Help ensure the office runs smoothly and efficiently
- Provide an exceptional patient experience at every interaction
- Assist with other administrative duties as needed
Skills
- Proficiency in Google spreadsheets
- Dental experience is preferred, but willing to train the right candidate
- Strong organizational skills with the ability to multitask effectively in a busy environment
- Experience with Open Dental and Dental Intelligence is a plus, but not required
- Excellent verbal and written communication skills; bilingual abilities are a plus
- Prior phone handling experience
- Ability to handle clerical tasks such as filing, scheduling, and document processing efficiently
- Previous office experience or administrative support background is highly desirable
- Strong time management skills with the ability to prioritize tasks effectively
- Comfortable communicating with patients about treatment and finances
- Able to multitask while maintaining attention to detail
- A positive team player who enjoys working in a small-office environment
If this sounds like a position you are interested in, we encourage you to apply. Minimal dental experience is preferred, but not required. We are willing to train the right person!
Pay: From $21.00 per hour
Expected hours: 30.0 – 37.0 per week
Work Location: In person
Salary : $21