What are the responsibilities and job description for the Community Support Coordinator position at Arizona Humane Society?
Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)
Community Support Coordinator
The Arizona Humane Society is looking for a dedicated and motivated individual to champion AHS's core values of Innovation, Compassion, and Excellence. If you are a talented individual, please continue to read more now!
Department: Pet Resource Center
Location: Papago Park Campus
Status: 1.0 FTE
FLSA: Exempt
Schedule: Days
Reports To: Pet Resource Center Manager
Supervises: none
Paws Up For Great Benefits!
- Competitive salary
- Medical, Dental and Vision Plans
- Health Savings Account and Flex Spending Account options
- Free Employee Assistance Program
- Free Life Insurance, Short Term and Long-Term Disability
- 401(k) with employer contribution
- Generous PTO program
- Up to 8 paid holidays per year
- Discounts on veterinary services
- Discounted bus and light rail passes
- Employee Wellness Plans and Activities
- Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
A Day in the Life:
The Community Support Coordinator in addition to the Pet Resource Call Center is often times, the first team to learn that an individual is on the brink of crisis as they attempt to rehome or secure resources for their pet. The Community Support Coordinator, is a grant-funded role charged with helping pet parents navigate their pet and people problems, connecting them to resources, partner organizations and benefit programs. By removing barriers and connecting pet owners in crisis to resources that will help them address the root issue that is triggering the need to surrender their pet, we will not only keep that pet from entering the shelter, but preventing future relinquishment of a pet.
The Community Support Coordinator will need to be a highly skilled, customer focused professional with preferred experience working in the human service field, social work, sociology, psychology, human development, animal welfare, non-profit, or similar. They will work closely with the Pet Resource Center (PRC), our Foster Department, and AHS' Emergency Rescue team to provide support to pet owners in crisis.
Job Requirements:
- Bachelor's degree, or similar experience preferred.
- Spanish bilingual preferred.
- Experience working in the field of Human Service/case management, specifically with low-income populations, and/or heavy customer service or animal welfare management preferred.
- Ability to perform mathematical skills, and extensive data tracking.
- Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary. Proficiency with or able to learn/use Chameleon software (for use with animals in a shelter environment).
- Evaluate our temporary care program, Home Away From Home, clients for program eligibility and oversee the program's case management.
- Attend pet evaluation appointments and council pet parents through program expectations.
- Design a personalized Action Plan with program-eligible clients and provide relevant resource referrals to promote self-sufficiency with the goal to reunite clients with their pets.
- Connect pet-owners in crisis to human and pet-centric resources through our grant funded Real Time Solutions Fund.
- Provide genuine, caring interactions and support to all program participants while maintaining constant contact with clients in program to ensure weekly and monthly goals are being met.
- Develop and expand partnerships with community organizations that provide human and pet services. (i.e. homeless shelters, free/low-cost emergency temporary boarding facilities, etc.).
- Coordinate and attend outreach events in an effort to provide support to underserved and low income communities in need.
- Build a toolkit of resources, which can be shared with partners throughout the Valley to establish long-term solutions to prevent or decrease pet surrender (hospitals, shelters, nursing facilities, etc.).
- Be available on call for after working hours and weekend emergency applications and PHAFH pets. This will be a rotation with the manager.
- Create presentations for external groups and potential partners about the programs.
Physical Demands/Work Environment:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air conditioned and heated office environment.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Additional Information
The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.
Ready to Join our team and make a difference every day?
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Pre-employment background check is required.