PRACTICE ADMINISTRATOR

The Practice Administrator is responsible for overseeing the day-to-day operations of the medical practice to ensure efficient, high-quality patient care and optimal business performance. This role manages administrative functions, supervises staff, ensures compliance with healthcare regulations, and partners with providers to implement strategic initiatives that support the growth and success of the practice.

Duties and responsibilities

• Maintains compliance with all Arizona Center for Cancer Care (AZCCC) policies, procedures, and Arizona Department of Health regulatory requirements.
• Oversees clinic workflows to ensure all documentation, chart preparation, and patient information are accurate and complete.
• Oversee the resolution of patient complaints by ensuring timely investigation, coordinating with appropriate individuals such as compliance, physicians, or department leadership.
• Ensures front office and clinical staff follow established processes for telephone message documentation, EMR updates, and record management.
• Ensures staff accurately verify insurance, obtain authorizations, and complete registration and billing data entry.
• Provides leadership and accountability for daily clinic operations to maintain efficiency, safety, and quality of service.
• Oversees staffing levels, approves schedules, and coordinates coverage adjustments as needed.
• Monitors supply management processes, ensuring ordering, stocking, and usage align with budgetary guidelines.
• Develop and manage the practice budget in collaboration with managing physicians.
• Oversee appointment scheduling processes to ensure accuracy, efficiency, and maximum provider utilization.
• Serves as the primary administrative liaison between physicians, staff, and senior leadership.
• Coordinates with credentialing to ensure physician licensures, privileges, and insurance remain current.
• Plans and facilitates physician and staff meetings with clear agendas and follow-up action items.
• Ensures the clinic environment is clean, secure, organized, and meets infection control standards through oversight of staff compliance.
• Onboard, train, and evaluate administrative and clinical support staff.
• Foster a positive and collaborative workplace culture.
• Oversee staff scheduling, payroll approvals, and performance management.
• Ensure staff compliance with HIPAA, OSHA, and other regulatory standards.
• Engage in regular team and departmental meetings to share updates, provide input, and collaborate on objectives.
• Other duties as assigned.

Direct Reports

• Lead Medical Assistants
• Medical Assistants
• Lead Patient Service Representatives
• Patient Service Representatives

Working conditions

• Works onsite in an office or clinical setting.
• Exposed to moderate noise levels.
• Emphasizes collaboration with various stakeholders.
• Necessitates effective communication and teamwork.
• Functions in a fast-paced environment.
• May require flexibility in working hours.
• Requires adherence to safety protocols and compliance with healthcare regulations.
• Valid driver’s license and reliable transportation for travel between locations.

Physical requirements

• Must be able to lift 25 lbs.

• Must be able to sit, stand and walk for extended periods of time
• Must be able to bend, kneel, crawl and twist as needed
• Must be able to see, hear, type, and speak
• Must be able to reach and pull

EEO Statement

Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualifications

• Ability to demonstrate exceptional leadership, communication, and interpersonal skills.
• Proficient in EMR/EHR systems and Microsoft Office Suite.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Education Requirements

• Bachelor’s degree in healthcare administration, business administration, nursing, or a related field preferred.
• General Education Diploma or higher required.

Licensure and Certifications

• NA