Information Technology Specialist I

Job Summary

The Information Technology Support – Tier I Technician provides frontline technical support to physicians, nurses, clinical staff, and administrative personnel across the organization. In a medical oncology environment, system reliability is essential to patient care, and this role is critical to maintaining uptime and resolving issues that may impact clinical operations. This position supports a hosted Citrix environment, Microsoft 365 applications, desktops, mobile devices, printers, and clinic network infrastructure. This role requires strong troubleshooting ability, responsive service, and a professional approach to addressing technological issues that affect patient care workflows. It also requires the ability to work efficiently in a fast-paced healthcare setting, prioritize competing requests, and deliver timely, high-quality technical support.

Duties and responsibilities

• Provides helpdesk support to physicians, nurses, and staff via phone, remote support tools, email, and in-person assistance
• Troubleshoots and resolves issues related to desktop computers, laptops, printers, and office peripherals
• Supports users accessing the hosted Citrix virtual desktop environment, ensuring reliable connectivity and performance
• Provides support for Microsoft 365 applications, including Outlook, Word, Excel, Teams, and OneDrive
• Quickly diagnoses and resolves issues that may affect clinical operations or patient care workflows
• Deploys, configures, and maintains Windows desktop and laptop computers
• Installs and configures software, operating system updates, and security patches
• Provides remote technical support to clinic locations using remote management tools
• Assists with computer deployments, workstation replacements, and new user setups
• Troubleshoots network connectivity issues involving workstations, printers, and mobile devices
• Assists with installation and support of wired and wireless networking equipment, including switches, access points, and network cabling
• Configures and supports printers, label printers, scanners, and clinical office equipment
• Supports smartphones and mobile devices, including Apple iOS and Android platforms
• Maintains accurate documentation of support requests, system configurations, and troubleshooting procedures
• Tracks and maintains inventory of computer hardware and software assets
• Escalates complex issues to senior IT staff or third-party vendors when necessary
• Provides basic user training and guidance on supported technology systems
• Assists with maintaining system reliability and uptime across clinic locations
• Supports clinic technology installations and workstation setups during office expansions or relocations
• Performs other duties as assigned

Direct reports

• NA

EEO Statement

Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Qualifications and Educational Requirement

• High school diploma or equivalent required; bachelor’s degree preferred
• Technical diploma or degree in computer technology preferred, with 1–3 years of experience, or equivalent practical IT experience
• Demonstrated knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking
• Demonstrated analytical and problem-solving skills
• Demonstrated ability to communicate effectively and provide high-quality customer support
• Demonstrated ability to remain calm and professional when responding to urgent clinical support issues
• Demonstrated ability to prioritize support requests impacting patient care and clinic operations

Licensure and Certifications

• Relevant IT certifications preferred (e.g., CompTIA A , Network , Microsoft Fundamentals)
• Valid driver’s license required

Working conditions

• Works onsite in an office or clinical setting.
• Emphasizes collaboration with various stakeholders.
• Necessitates effective communication and teamwork.
• Functions in a fast-paced environment.
• May require flexibility in working hours.
• Requires adherence to safety protocols and compliance with healthcare regulations.
• Valid driver’s license and reliable transportation for travel between locations.

Physical requirements

• Must be able to lift 25 lbs.  
• Must be able to sit, stand and walk for extended periods of time.
• Must be able to bend, kneel, crawl and twist as needed.
• Must be able to see, hear, type, and speak.
• Must be able to reach and pull.