Ticket Service Representative

Ticket Service Representative – Part-time

Arizona Athletic Grounds - Mesa, AZ

Position Summary

Arizona Athletic Grounds (“AAG”) is seeking highly motivated and dedicated part-time Ticket Service Representatives to work a variety of shifts, including nights, holidays and weekends, in a fast-paced, high-energy youth sports complex. This position is for part-time hours with variable hours and some weeks busier than others. During our busiest season, which is from January to May, the hours typically range from 10 to 30 hours over a 2-3 day weekend. During the summer and early fall time the hours can be more limited.

Schedule

This position requires weekend availability; we do not often have weekday hours available. If hired you would likely be working any combination of Fri/Sat/Sun (Mondays on holiday weekends). Hours typically range from as early as 6am to as late as 10pm.

Primary Responsibilities

• Sell, scan and secure doors/gates at AAG ticketed events.
• Provide positive “Guest Relations” assistance and information to guests.
• Work in Box Office windows or any section of the Grounds to assist our guests with directions, event information, or any other questions they may have. 
• Accurately process payments for tickets while following all sales and payment procedures.
• Demonstrate exceptional customer service skills, in a professional and informative manner.
• Process administrative tasks, including opening and closing paperwork.
• Answer questions regarding events, tickets, schedules, parking, amenities.
• Perform other duties as assigned by Box Office management.

Experience and Qualifications

• Positive attitude with a professional, helpful demeanor.
• Good customer service skills and etiquette.

Work Environment/Physical Requirements

• Must be able to tolerate moderate to loud noise levels and busy environments.
• May work in high/low temperature climates inside or outside at events at AAG.
• Walking, standing for periods of time, reaching, kneeling, and bending.

Working in the ticketing department can be both extremely busy and periodically very slow. Candidates will be able to adapt to all levels of business activity, and must be able to work quickly, efficiently, and accurately when busy and remained focused on the position and guests needs when activity is slower.

Ticket Service Representatives work both inside and outside for events, so weather is a consideration. Summer months are very hot and winter can be cold or very cool in the mornings/evenings. Periodic “monsoons” and storms to deal with in the East Valley/Mesa area are expected.

AZ Athletic Associates LLC., and Arizona Athletic Grounds are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.