What are the responsibilities and job description for the Community Manager (North Houston) position at Arise Equity Management?
COMMUNITY MANAGER / ASSISTANT COMMUNITY MANAGER
Summary of Responsibilities
The Community Manager is fully accountable for ALL community operations including marketing, leasing, accounts receivables (delinquency & collections), accounts payables, resident retention, resident relations, physical asset maintenance, and contractor management.
Key Performance Indicators
A successful Community Manager will routinely achieve the following performance metrics:
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Economic Occupancy greater than 96%
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Delinquency less than 1% of Rental Income
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Maintenance expenses within the Community’s Maintenance Budget
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Work Order completion within 3 days of submission
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Make Ready completion within 5 days of moveout
Core Values
A Community Manager must embody the following unchanging values:
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Integrity: perfectly honest and dependable with high levels of work quality
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Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness
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Work Ethic: punctual (attendance) and task oriented producing a high quantity of work
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Teamwork / Respectfulness: assists in team responsibilities; receptive to feedback and mentorship
Technical Responsibilities
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Marketing: market comparable analysis, traffic generation, social media influence, response effectiveness
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Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates
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Produces steady and significant prospect volume (typically 15 prospects : 1 lease)
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Engages in professional social media interactions and monitors social media advertisements
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Leasing: ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality
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