Tier 2 MSP Support Specialist

Company Description

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.  We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Job Description

Tier 2 IT Support Specialist

We’re looking for a strong Tier 2 technician who enjoys digging into problems and figuring out how things actually work. This is an in-office role for someone who likes being around other engineers, collaborating on tricky issues, and learning from teammates. If you enjoy solving problems, sharing knowledge, and continuing to level up technically, this is a great place to do it.

You’ll handle support tickets that require deeper troubleshooting than basic help desk requests, working directly with users while also collaborating with other engineers when things get more complex. Over time, there’s plenty of opportunity to grow into more advanced engineering work and senior-level responsibilities.

What you’ll be doing

• Take ownership of escalated support tickets that require deeper troubleshooting

• Diagnose and resolve hardware, software, and operating system issues on Windows and macOS devices

• Support Microsoft 365 or Google Workspace including Outlook, Teams, OneDrive, and SharePoint issues

• Troubleshoot printers, peripherals, and endpoint security tools

• Manage user accounts and permissions through Active Directory or Entra ID

• Help resolve MFA, SSO, and login issues

• Troubleshoot VPN access, Wi-Fi connectivity, and other common networking problems

• Work with network engineers or vendors when issues involve firewalls, switches, or service providers

• Assist with device setup, provisioning, and patch troubleshooting

• Work with endpoint management tools such as Intune, Jamf, or other remote management platforms

• Document solutions so the whole team benefits from what’s learned

What we’re looking for

• Around 2–5 years of experience in IT support, desktop support, or an MSP environment

• Strong troubleshooting skills and a genuine curiosity about how systems work

• Comfortable working within a ticketing system and managing multiple issues at once

• Experience supporting Windows and macOS systems

• Familiarity with Microsoft 365 administration and common user issues

• Basic knowledge of Active Directory or Entra ID user and group management

• Understanding of networking fundamentals like DNS, DHCP, TCP/IP, VPNs, and Wi-Fi

Nice to have

• Experience with Intune, Autopilot, Jamf, SCCM, or similar endpoint management tools

• Basic PowerShell or scripting experience

• Familiarity with endpoint security tools and disk encryption technologies

Work environment

This is an in-office position where engineers work closely together. The team regularly collaborates on technical issues, shares ideas, and helps each other grow. You should be comfortable handling occasional hardware setup and moving standard IT equipment when needed.

Growth opportunity

This role is a great stepping stone toward more advanced engineering work. As you gain experience and demonstrate your skills, there will be opportunities to take on more complex projects and progress into senior-level engineering roles.

If you enjoy working alongside other smart technicians, solving interesting technical problems, and continuing to grow your career, we’d love to hear from you.

Qualifications

MSP Experience (not government contracting) required.

Additional Information

All your information will be kept confidential according to EEO guidelines.