Customer Success Manager

Argus is a fast-growing global B2B media company providing essential information to the energy and commodities industries. We’re looking for a proactive candidate to join our Sales team where you will rapidly build an understanding of our business and help to grow our customer base and revenue.

As Customer Success Manager, you will be responsible for ensuring our clients are fully aware of the content they have licensed and understand how to access such content. You will provide comprehensive client support which is achieved through liaising closely with the Sales, Finance, Technology and Editorial teams where necessary to resolve issues. You actively seek opportunities to embed and grow usage of our services through direct client interactions.

What You Will Be Doing

• Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell and up-sell and focus on selling with a retention focus; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers.
• Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line
• Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets.
• Educate clients on how to maximize the value they receive from a relationship with Argus Media
• Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction
• Provide excellent customer experience to Argus customers from smooth on-boarding to resolving queries within the desired service level agreement;
• Utilize the CRM, to track accounts throughout their subscription lifecycle, analyze client usage trends and identify tactics to drive growth and protect revenues;
• Accurately maintain customer, user records and client engagement activity efficiently;
• Participate in client engagement initiatives to increase client retention and account penetration;
• Travel as required within the region
• Gather competitor intelligence;
• Be the client advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings;
• Attend and coordinate marketing presence at relevant industry conferences/events and dedicated client events to increase awareness of Argus platforms and content.
  
  

What We’re Looking For

• Experience working in customer success\service or sales environment
• Experience of working with stakeholders across the organization
• Must be flexible with the ability to work effectively and collaboratively in a team-oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships
• Highly organized with strong attention to detail
• Experience using databases or sales processing systems
• Good knowledge of Microsoft Excel
• Excellent communication, interpersonal and relationship building skills
• Strong coordination and time management skills with the ability to meet deadlines
• Able to work as part of a team
• Proficiency in English is required, additional languages such as Portuguese and Spanish are a plus
  
  

What’s In It For You

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

• Competitive salary and company bonus scheme
• Group medical, dental and vision plans
• Company paid short term and long term disability and life insurance plan
• Group 401(k) safe harbor retirement plan with a 6% company match
• 20 vacation days your first year, up to a maximum of 30 days
• Subsidized gym membership
• Extensive internal and external training
  
  

For more details about the company and to apply please make sure you upload your CV via our website: www.argusmedia.com/en/careers/open-positions. 

Argus Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact us. This email is provided exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages sent for this purpose will be returned. Messages sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

By submitting your job application, you automatically acknowledge and consent to the collection, use and/or disclosure of your personal data to the Company.

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets.

Headquartered in London with 1,500 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy.

Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.