Clinic Director

Job Summary

This Job Description outlines the primary duties, responsibilities, and expectations for the Clinic Director position. As a Clinic Director, you will play a critical role in overseeing all clinical and operational aspects of the clinic, ensuring the highest standards of patient care, fiscal responsibility, and team leadership.

Supervisory Responsibilities

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
  
  

Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

1. Leadership & Team Development

• Lead, mentor, and manage a team of physical therapists and patient experience coordinators.
• Foster a culture of continuous learning, professional growth, and collaboration.
• Clinical Excellence & Patient Care
• Ensure the clinic provides top-of-license care through evidence-based treatments and best practices.
• Strive for industry-leading patient outcomes, consistently maintaining an NPS score of >95%.
• Operational & Fiscal Management
• Oversee clinic operations, ensuring efficient day-to-day management.
• Monitor clinic financial performance, including budget adherence and profitability.
• Community Engagement
• Represent the clinic in the community, building strong relationships with local healthcare providers and organizations.
• Patient Experience & Outcomes
• Implement strategies to ensure the best possible patient experiences, from initial contact through to post-treatment.
• Utilize data and patient feedback to improve care and outcomes continuously.
  
  

Requirements

Required Skills/Abilities:

• Current Physical Therapist or Physical Therapist Assistant (PT/PTA) licensure in North Carolina (or eligible to obtain).
• 2 years of clinical experience in outpatient physical therapy.
• Proven leadership experience, with the ability to motivate and manage clinical staff.
• Strong business acumen, with experience in managing clinic profitability and operational performance.
• A passion for delivering top-of-license care and driving patient satisfaction.
  
  

Key Performance Indicators (KPIs)

The Clinic Director will be expected to meet or exceed the following KPIs of the Clinic:

• **Visits per Day:** Achieve a minimum of 10 visits per day.
• **Coding Average:** Maintain a coding average of 3.8 UPV (Units Per Visit).
• **Completion of Care:** Ensure >10 visits are achieved for completion of care.
• **Arrival Rate:** Maintain an Arrival Rate of >90%.
• **OTC Collections:** Achieve >95% in Over-the-Counter (OTC) collections.
• **EBITDA to Budget:** Ensure EBITDA aligns with budget expectations.
• **Notes Closure:** Ensure notes are closed out within 24 hours of completion of care.
  
  

Physical Requirements

This role operates in a fast-paced outpatient clinic setting, requiring prolonged periods of standing, walking, and manual therapy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Join Us?

Arete Health is a growing, patient-centric outpatient physical therapy provider focused on excellence in clinical outcomes, team culture, and operational performance. We empower our therapists and support teams to thrive in an environment that values care, integrity, and innovation. At Arete Health, we believe that leadership is about people first. You’ll play a key role in scaling a mission-driven organization that puts patients and providers at the center of everything we do.

Arete Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.