What are the responsibilities and job description for the Customer Service Representative - 2 Needed - KD position at Area Temps, Inc.?
A manufacturing company is seeking Customer Support Representatives to serve as a critical link between our customers and internal teams, ensuring a seamless sales process from inquiry to order fulfillment. Work hours are Monday through Friday from 7 a.m. to 4 p.m. with overtime as needed. Key Responsibilities:Manage house accounts, ensure consistent communication, order accuracy, and customer satisfactionDevelop meaningful relationships with customers to encourage trust and loyaltyCollaborate with production, engineering, quality, purchasing, and logistic teams to ensure accurate and timely order fulfillmentProvide accurate quotes, process orders, and ensure seamless communication between customers and internal teamsMaintain customer records, order details, and sales activities in internal systemsSupport business development efforts by identifying opportunities for expanding existing customer relationshipsImprove sales and process knowledge to better support customer needs and increase success ratesJob Qualifications:1 to 3 years Customer Service experience in manufacturing environment is preferred; Industrial sales, fabrication, project management, and ability to read blueprints is a plusMust have experience in maintaining customer relationships along with the ability to work collaboratively with multiple departmentsMust have the ability to understand technical products, fabrication processes and explain them to customers effectivelyMust be comfortable balancing sales, customer support, and highly detailed administrative tasksMust be detail-oriented with strong organizational, communication, relationship building, and multitasking skillsMust be proficiency in ERP software and Microsoft Office A problem-solving mindset with a customer-first approach is neededOnly candidates that can pass a background check and drug screen will be considered. This company offers a benefit package upon permanent hire.To get a complete list of current Area Temps job openings, please visit our Job Board by using this link: http://jobs.areatemps.com.Company DescriptionWith over 35 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.Full-Service Staffing:Every year we match thousands of quality employees with rewarding office, industrial, professional, technical and skilled trades opportunities. City Search Applicant Network:Our interactive centralized network links our six branch locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates - and job seekers have access to the best opportunities - in the Greater Cleveland area. Please copy and paste this link into your browser to visit our Job Board and get a complete list of current Area Temps job openings: http://jobs.areatemps.com.
Salary : $20 - $22