What are the responsibilities and job description for the Customer Service Representative - 2 Needed - AL position at Area Temps, Inc.?
A manufacturing company is seeking Customer Service Representatives who will ensure timely, accurate, and efficient support for customers by managing spare parts and machine orders in a manufacturing environment. Additionally, you will serve as the primary point of contact for order inquiries, product availability, and delivery coordination, while collaborating with internal teams to maintain high levels of customer satisfaction and operational efficiency. Work hours are Monday through Friday from 8 a.m. to 5 p.m.Job Responsibilities:Receive, process, and track customer orders for spare parts and machines and verify order accuracy, pricing, and availability before confirmationCoordinate with production and inventory teams to ensure timely fulfillmentServe as the primary point of contact for customers regarding orders, product availability, lead times, and delivery schedulesRespond promptly to inquiries, complaints, or service requests, providing professional and accurate informationProvide updates to customers on order status and resolve issues proactively.Monitor stock levels and communicate shortages or backorders to customers and internal teamsMaintain accurate records of orders, shipments, returns, and customer interactions in the systemWork closely with production, logistics, and shipping teams to coordinate order fulfillment and deliveriesCommunicate special requirements or technical specifications to relevant departmentsInvestigate and resolve order discrepancies, shipment delays, or product defects and recommend process improvements to enhance customer experience and operational efficiencyGenerate reports on order trends, customer inquiries, and fulfillment metrics and provide insights to management to support continuous improvement in customer service operationsJob Qualifications:Must have a High School Diploma or GED; An Associate’s Degree in Business Administration, Communications, Supply Chain, or related field is preferredMust have an understanding of the company’s products, spare parts, and technical specifications to provide accurate information and supportMust have knowledge of stock levels, lead times, and logistics processes to anticipate issues and communicate effectively with customers.Must be proficient in ERP, CRM, or inventory management software to process and track orders accurately as well as accurately enter orders, updates, and customer informationMust be able to identify issues with orders, coordinate with technical teams for resolution, and maintain organized records and reportsThe ability to prioritize tasks and orders to efficiently meet deadlines is mandatory, and adjust to changesMust have strong organizational, problem-solving, and decision-making skills, as well as, the ability to communicate and listenMust be able to build positive relationships, address complaints, and handle inquires with patience and empathyMust be friendly, with a professional demeanor, a strong commitment to teamwork, and the ability to maintain confidentiality at all timesMinimal travel to other sites is required when neededOnly those candidates that can pass a background check and drug screen will be considered. To get a complete list of current Area Temps job openings, please visit our Job Board by using this link: http://jobs.areatemps.com.Company DescriptionWith over 35 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.Full-Service Staffing:Every year we match thousands of quality employees with rewarding office, industrial, professional, technical and skilled trades opportunities. City Search Applicant Network:Our interactive centralized network links our six branch locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates - and job seekers have access to the best opportunities - in the Greater Cleveland area. Please copy and paste this link into your browser to visit our Job Board and get a complete list of current Area Temps job openings: http://jobs.areatemps.com.
Salary : $23