What are the responsibilities and job description for the Maintenance Supervisor -New Construction position at Ardmore Residential Inc?
Overview: The maintenance supervisor's primary responsibility is to provide oversight to on-site maintenance team members, offering leadership guidance and technical direction, all while ensuring customer satisfaction. Additionally, the maintenance supervisor plays a vital role in the recruitment and training of new maintenance personnel. They are responsible for preserving the property assets and are considered an essential function in the community's operation. The ultimate goal of the maintenance supervisor is to effectively and cost-efficiently meet the property's maintenance needs while upholding high-quality standards.
Primary Duties:
- Lead and supervise the maintenance team, assigning priorities and ensuring all service requests, preventive maintenance, and property projects are completed safely, efficiently, and on schedule.
- Train, coach, and develop maintenance team members while fostering a culture of accountability, customer service, and operational excellence.
- Maintain curb appeal by ensuring grounds, amenities, model homes, common areas, pet stations, and pool areas remain clean, attractive, and move-in ready.
- Oversee all apartment turn and make-ready activities, ensuring homes meet company standards and are ready for immediate occupancy in a fast-paced lease-up environment.
- Coordinate and perform maintenance, repairs, and troubleshooting of HVAC, plumbing, electrical, mechanical, and pool systems.
- Conduct move-in, move-out, and community inspections to ensure apartment homes and common areas meet established standards.
- Work with the Community Manager to control expenses, manage inventory, and procure needed supplies and materials.
- Support the successful opening and stabilization of the community by identifying and resolving construction deficiencies, punch-list items, and warranty-related concerns.
- Establish and manage the on-call schedule to ensure consistent emergency maintenance coverage.
- Maintain accurate maintenance records, work orders, inspections, inventory logs, and regulatory documentation.
- Ensure the maintenance shop, storage areas, and workspaces remain organized, clean, and safety compliant.
- Utilize cost-effective repair strategies while maintaining high-quality workmanship and resident satisfaction.
- Communicate proactively with the Community Manager regarding property conditions, safety concerns, resident issues, and operational needs.
- Deliver exceptional customer service by responding professionally to residents, prospects, vendors, and team members while contributing to a positive lease-up experience.
- Performs other duties as necessary to meet the needs of upper management, residents, and the property.