Community Manager -New Construction

Overview: The Community Manager assumes responsibility for the daily operations overseeing the management of team members, daily activities, and available resources. Their primary objective is to achieve the established budgeted financial and operational goals while ensuring compliance with Company policies and procedures. In this fast-paced environment, the Community Manager will utilize their professional skillsets to efficiently manage the property, motivate team members, and deliver high-quality service to our community's residents.

Primary Duties:

• Lead all daily community operations, ensuring a successful lease-up while delivering an exceptional experience for prospects, residents, and team members.
• Conduct regular property inspections to ensure apartment homes, amenities, model units, common areas, and grounds consistently meet company standards for quality, safety, and curb appeal.
• Drive occupancy, revenue, and retention goals through strategic pricing, market analysis, leasing performance management, and resident satisfaction initiatives.
• Manage all financial operations, including rent collections, delinquency management, expense control, invoice approvals, budget administration, and monthly financial reporting.
• Collaborate with leadership and marketing partners to execute lease-up strategies, outreach campaigns, resident events, and other initiatives that support leasing and brand awareness goals.
• Review and approve rental applications, leases, renewals, and resident documentation to ensure compliance with company policies, Fair Housing, and applicable laws.
• Foster resident satisfaction and retention by proactively addressing concerns, resolving service issues, and creating a positive community experience.
• Partner closely with the Maintenance Supervisor to ensure service requests, apartment turns, preventive maintenance, and community appearance standards are completed efficiently and professionally.
• Oversee warranty management, construction punch-list items, and the resolution of new construction deficiencies while working with contractors, vendors, and ownership representatives.
• Manage vendor relationships, contracts, insurance compliance, and project timelines to ensure successful completion of community improvements and operational initiatives.
• Recruit, hire, onboard, train, coach, and develop high-performing team members while promoting a culture of accountability, customer service, and operational excellence.
• Prepare incident reports, manage risk-related matters, and coordinate with insurance providers when necessary.
• Monitor market trends, competitor activity, and lease-up performance metrics, making recommendations to maximize occupancy, revenue growth, and asset value.
• Serve as the community's leader and brand ambassador, building strong relationships with residents, prospects, vendors, and local business partners.
• Performs other duties as necessary to meet the needs of upper management, residents, and the property.