What are the responsibilities and job description for the Warranty Maintenance Technician position at Ardent Property Management?
Description
The Warranty Technician is a field-based role responsible for managing and completing warranty-related work on newly constructed builds while also supporting general maintenance requests within multifamily communities. This position works directly with original vendors and subcontractors to resolve warranty items and ensures all service work is completed in compliance with Fair Housing regulations. The ideal candidate is highly organized, a clear communicator, and comfortable working independently across multiple sites.
Key Responsibilities:
- Manage and complete warranty work orders for new construction projects
- Coordinate directly with original vendors and subcontractors for warranty repairs and replacements
- Perform on-site assessments, troubleshooting, and minor repairs related to warranty issues
- Respond to and complete general maintenance/service requests within multifamily properties
- Ensure all work is completed in compliance with Fair Housing regulations and company standards
- Maintain accurate documentation of work performed, vendor communication, and job status
- Communicate clearly with residents, vendors, and internal teams regarding service updates and timelines
- Travel regularly between job sites using a company-provided van
Qualifications:
- Strong organizational and time management skills
- Clear and professional communication abilities
- Ability to work independently and manage multiple tasks in the field
- Willingness to travel regularly (company van provided)
- Prior maintenance or field service experience preferred, but not required
- EPA certification preferred, but not required
- Familiarity with multifamily maintenance practices is a plus
- Working knowledge of Fair Housing guidelines preferred
Working Conditions:
- Field-based role (minimal office work)
- Frequent travel between job sites
- Use of company-provided vehicle for daily work
Benefits:
- Uniform provided
- Cell phone provided
- Medical, Dental and Vision insurance
- 401k after a year
- Paid vacation, personal & holidays after 60 days
- All maintenance must be conducted within a safe environment and adhere to all OSHA standards. If an unsafe atmosphere is present you must notify your manager immediately. We will make every effort to improve that environment. If we cannot safely provide that service, we will contract those service to the proper professionals.
- Any reasonable request by a supervisor must be honored if given in good faith and falling within your job responsibilities.
Requirements
- Providing your own tools and reliable transportation to and from work. (Ardent Property Management will provide all specialty tools. All hand tools are to be provided by the warranty maintenance technician.)
- HVAC certification (preferred, not required)