What are the responsibilities and job description for the Vice President, Financial Operations and Workforce Management position at Ardent Health?
Overview
Responsibilities
Qualifications
Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.
Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.
Ardent includes:
- 30 hospitals
- 280 sites of care
- 4,281 beds
- 24,000 team members
- 8,200 nurses
- 1,800 aligned providers
- 5.8M annual provider encounters
- 421 medical residents
Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.
We believe it is this mix of corporate support and local autonomy that equips our teams for success.
POSITION SUMMARY:
The Vice President, Financial Operations & Workforce Management delivers high-impact strategic and operational support to Regional CFOs by strengthening income statement ownership and driving disciplined financial and operational management practices. The VP standardizes operating routines, including monthly reviews, weekly projections, and budget-to-actual analysis, to improve accountability and financial outcomes. The role leads workforce management and revenue cycle performance to align staffing, productivity, and cash flow with enterprise objectives. Through dashboards, KPIs, and AI-enabled analytics, the VP enhances decision-making, automation, and performance visibility. The role also builds organizational capability and fosters a culture of accountability, transparency, and continuous improvement.
Responsibilities
- Provides strategic and operational support to Regional CFOs to enhance financial performance and decision-making.
- Partners with finance leaders to ensure ownership and accountability of income statements, driving improved visibility and performance outcomes.
- Leads and standardizes monthly operating reviews, ensuring disciplined analysis of financial and operational performance.
- Drives weekly forecasting and projection processes to improve accuracy, agility, and responsiveness to changing business conditions.
- Oversees and supports annual budgeting processes, ensuring alignment with enterprise goals and financial targets.
- Provides leadership and oversight of workforce management strategies, including labor planning, productivity benchmarks, and staffing optimization.
- Collaborates with operational leaders to align staffing models with volume, acuity, and financial performance objectives.
- Implements best practices in workforce analytics and labor cost management.
- Leverages deep knowledge of revenue cycle operations to optimize cash flow, reimbursement, and overall financial performance while identifying improvements across billing, collections, coding, and payer performance.
- Establishes and enforces disciplined operating routines, including monthly operating reviews, weekly performance projections, and budget-to-actual reviews, while conducting service line performance analysis to drive growth, margin improvement, and operational efficiencies.
- Develops and deploys standardized performance dashboards, KPIs, and AI-enabled analytics to enhance forecasting, automate reporting, improve predictive modeling, and streamline workflows.
- Educates and coaches finance and operational leaders, building organizational capability in financial literacy, operational rigor, data-driven decision-making, and fostering a culture of accountability, transparency, and continuous improvement.
Qualifications
Job Requirements:
- Bachelor’s degree in finance, business administration, or related field
- 10 years of progressive leadership experience in finance, operations, or enterprise services within healthcare or a complex multi-site organization, including 5 years as CFO
- Demonstrated experience in supporting senior finance leaders and implementing enterprise-wide financial routines and disciplines
- Proven expertise in workforce management and labor optimization strategies
- Strong background in financial operations and revenue cycle management
- Deep understanding of financial statements, budgeting and forecasting, and operational analytics
- Ability to translate complex data into actionable insights
- Strong communication and change management capabilities
Preferred Job Requirements:
- Master’s degree in finance, business administration, or related field
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