Chief Operating Officer & Chief Nursing Officer

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

Ardent includes:

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000 team members
• 8,200 nurses
• 1,800 aligned providers
• 5.8M annual provider encounters
• 421 medical residents

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.

We believe it is this mix of corporate support and local autonomy that equips our teams for success.

Hackensack Meridian Pascack Valley Medical Center:

Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital, located in Westwood, NJ providing a caliber of care consistent with Hackensack Meridian Health’s world-class standard. The state-of-the-art facility features a new Emergency Department, a state-of-the-art maternity center, a women’s imaging center, cardiac and pulmonary rehabilitation, a center for joint replacement, a wound care center, and an intensive/critical care unit.

We are proud to be certified by the Joint Commission for Stroke, Sepsis, and Ortho/Hip and Knee, and our maternity care is top-rated, with recognition as one of America's Best Maternity Hospitals by both U.S. News and World Report and Newsweek. Additionally, we have been recognized as a Top Community Hospital by Leapfrog Group among other recognitions.

Job Overview:

We have an exciting opportunity to join our leadership team at Pascack Valley Medical Center as the Chief Operating Officer and Chief Nursing Officer (COO/CNO)

As a member of the senior management team, the Chief Operating Officer and Chief Nursing Officer (COO/CNO) will actively participate in strategic, operational, and financial decision-making. The COO/CNO will work closely with the CEO in all aspects of hospital management, site coordination, and organizational integration activities to ensure achievement of adopted goals and strategies. The COO/CNO will have an active role in establishing systems and organizational structure to support the overall vision and strategic direction of the organization as well as assessing and identifying operational strategies, performance metrics, and financial opportunities to execute.

• Provides administrative direction, evaluation, and coordination of the functions and activities for the operation of assigned clinical and non-clinical departments.
• Collaborates routinely with the CEO concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments.
• Manages the implementation for major strategic, clinical and/or operational initiatives.
• Mentors and develops leaders, fostering achievement of goals and objectives, high performing leadership practices, collaboration, and innovation.
• Guides department leaders in establishing measures of performance, increased productivity, quality improvement, and cost management.
• Enhances quality outcomes by partnering with leadership for shared clinical decision making, but maintain overall responsibility for all of patient care. CNO has overall responsibility for patient care.
• Collaborates with directors in hiring, orientation, evaluation, discipline, and education of clinical staff.
• Assures the flow of information and decision-making is bi-directional and horizontal among all professional nurses, the CNO, and the leadership team.
• Establish and enhance a culture of evidence-based practice in clinical and management initiatives.
• Approves nursing policies, nursing standards of patient care, treatment, and services.
• Integrates nursing practice with the mission, vision, philosophy, behavior standards, and values established by the organization.
• Ensures that the care delivery system promotes continuous, consistent, efficient, and accountable patient care.
• Initiates, coordinates, and enforces policies and procedures.
• Leads and manages change through influence to achieve performance.
• Actively participates in Board of Trustees, Medical Staff, and community meetings.
• Strategizes and drives process improvements. These may focus on innovative care delivery and operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.
• Promotes the use and implementation of technology in order to streamline operations, facilitate communications, and optimize work processes.
• Collaborates with other teams for the implementation of programs, policies, and procedures that address how patient care needs are assessed, met, and evaluated.
• Ensures patient and family centered care is comprehensive, coordinated, and monitored for effectiveness through a quality improvement model. This should result in outcome measures that outperform national benchmark statistics in clinical areas.
• Allocates financial, information, and human capital for improvement activities to ensure delivery of cost effective and efficient services to patients, physicians, and hospital departments.
• Serves as a member of the executive leadership team with a focus on building and supporting relationships with internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.
• Assumes an active role with the hospital’s governing body, senior leadership, medical staff, management, and other clinical leaders in the hospital’s decision-making structure and process.
• Communicates expectations, develops leaders, and advances the organization to meet needs and strategic priorities that are current and/or anticipated.
• Promotes relationships with community organizations to improve patient outcomes and the health of the communities served.
• Establishes structures, processes, and expectations that support lifelong professional learning, role development, and career growth.
• Collaborates with directors in hiring, orientation, evaluation, discipline, and education of staff.
• Rounds on patients, families, employees, and physicians to enrich communication, ensure alignment, oversee operations, and ensure that the experience is positive.
• Communicates with impact in order to effectively engage others and achieve desired results.
• Recognizes the broad and long-term implications of business decisions and plans.
• Adheres to the “Code of Conduct” and “Behavior Standards”.

• Bachelor's degree nursing required
• Master's degree nursing or MHA or MBA related field required
• 5 years of experience in hospital administration & 5 in clinical nurse leadership and experience as a Chief Nursing Officer required 
• Current licensure as a registered professional nurse (RN) in the state in which he or she practices, in accordance with law and regulation required
• Excellent leadership and interpersonal skills to effectively communicate ideas, problems, instructions (written and oral) with corporate management staff, facility management staff and employees.
• Ability to analyze situations, evaluate data, recommend, and implement courses of action that would improve the functioning of the company.
• Ability to interpret, adapt, and apply guidelines, policies and procedures.
• Ability to use sound judgment in decision making and react calmly and effectively in an emergency situation.
• Knowledge of strategic planning and short and long-range goal implementation.

#LI-KM1