What are the responsibilities and job description for the Production Team Lead - Westcor Land Title Insurance Company position at Ardan Inc?
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Position Summary
Production Team Lead – Title Services
The Queue Manager plays a critical role in overseeing the workflow of internal and vendor queues to ensure timely, high-quality delivery of title-related products. This individual will be responsible for managing file prioritization, monitoring incoming order volumes, and making real-time decisions on assignment and reassignment of WorkItems/tasks to both internal examiners and external vendors.
Key Responsibilities:
- Manage examiner and vendor WorkItems and workloads to ensure efficient and timely file completion.
- Continuously monitor file queues, determine priority, and assign or reassign tasks as needed.
- Communicate with Westcor agents regarding order status and provide file-level support and updates.
- Maintain a high standard of customer service in all interactions with agents, vendors, and internal stakeholders.
- Collaborate with underwriting, examiners, and management teams to resolve file-related inquiries and follow-up requests.
- Partner closely with Agency Representatives to strengthen and grow agent relationships.
- Ensure all examination practices align with established Title guidelines and standards.
Qualifications:
- Strong knowledge of Title examination guidelines and best practices.
- Proven ability to manage and prioritize tasks in a fast-paced production environment.
- Excellent communication and customer service skills.
- Experience working with underwriting, agency representatives, and external vendors is preferred.
- Detail-oriented with strong organizational and problem-solving skills.
Education, Formal Training, and Experience
- 1-5 years of previous management experience is desired.
- 5-10 years of previous title examination experience, including metes and bounds/mapping skill.
- Excellent knowledge of internal and external search systems, including DataTrace and ATIDS.
- Ability to review and understand surveys.
- Strong English language and communication skills.
- High school diploma: college experience is a plus.
- Excellent customer service skills
REASONING ABILITY
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to communicate orally. The employee uses hands and fingers to type, handle, and reach. Operating office machinery such as a computer, phone, copier, printer, etc. is necessary in the commission of daily duties. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Westcor offers some great perks:
- Health, dental, and vision benefits
- Employer-paid disability and life insurance
- Flexible spending accounts
- 401K with company match
- Paid time off and company-paid holidays
- Wellness resources
Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.