Funding Specialist (Texas) - Grid151

https://www.ardaninc.com/california-employee-and-job-application-privacy-notice/

Role and Responsibilities:

• Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
• Monitor workflow queues and department reports to ensure timely disbursements and follow ups for post-closing accounting issues.
• Work with closing team to disburse closing proceeds in accordance with parties’ instructions and applicable law.
• Comply with documents: contracts, settlement statements, closing disclosures, mortgages, deeds
• Identify and flag any trends that may increase risk of fraud or loss.
• Remedy post-closing funding issues through contact with closing agents and other internal and/or external parties.
• Monitor and respond to questions/information in the funding mailbox queue within SLA.
• Balance settlement statements to CDs/PCCDs to set up pending wires and checks in files.
• Review and issue checks and wires for funding, request changes as needed to meet all Company guidelines.
• Work collaboratively with all stakeholders including but not limited to internal operations teams, client, outside counsel, and title agent partners.
• Successfully meet or exceed all Company established performance/production metrics as set forth by the Senior Management Team.
• Perform other duties as assigned by supervisor.

Qualifications and Education Requirements:

• High school diploma or GED required; Baccalaureate degree preferred.
• 5 years’ experience in the closing and/or funding department with title or escrow company required.
• Work under general supervision.
• Strong customer service skills required.
• National purchase and refinance experience preferred.
• Experience utilizing ResWare or similar software preferred.

Preferred Skills:

• Strong communication skills, with the ability to clearly and concisely present issues, ideas and recommendations in verbal, written and presentation formats.
• Highly motivated, inquisitive, self-started with the ability to multi-task and effectively manage priorities to meet deadlines in a fast-paced environment.
• Strong attention to detail, excellent organizational skills, ability to high volume and the capacity to work under pressure and tight deadlines.

• Health, dental, and vision benefits.
• Employer-paid disability and life insurance.
• Flexible spending accounts.
• 401K with company match.
• Paid time off and company-paid holidays.
• Wellness resources.