What are the responsibilities and job description for the Windows Deployment Technician - Winston Salem position at Arctiq?
Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
We are seeking a reliable and customer-focused Deployment Technician to support a large-scale laptop deployment and technology refresh initiative. This role will be responsible for preparing, configuring, and deploying end-user devices while ensuring a seamless onboarding experience for employees. The ideal candidate is hands-on, detail-oriented, and comfortable working directly with users in a fast-paced environment.
This is an excellent opportunity for someone with strong desktop support experience who enjoys combining technical troubleshooting with customer service.
This is a contract opportunity with an Arctiq client located in Winston-Salem, NC where daily onsite presence is required.
Key Responsibilities
We are seeking a reliable and customer-focused Deployment Technician to support a large-scale laptop deployment and technology refresh initiative. This role will be responsible for preparing, configuring, and deploying end-user devices while ensuring a seamless onboarding experience for employees. The ideal candidate is hands-on, detail-oriented, and comfortable working directly with users in a fast-paced environment.
This is an excellent opportunity for someone with strong desktop support experience who enjoys combining technical troubleshooting with customer service.
This is a contract opportunity with an Arctiq client located in Winston-Salem, NC where daily onsite presence is required.
Key Responsibilities
- Image and prepare laptops for deployment using pre-configured enterprise images
- Configure devices and validate proper application of group policies and security settings
- Troubleshoot hardware, software, connectivity, and user profile issues during deployment activities
- Coordinate and schedule appointments with end users for device swap-outs and upgrades
- Deploy laptops to employees and provide onboarding support during setup and migration activities
- Ensure successful transfer of user data, applications, and access where applicable
- Document deployment progress, asset tracking, and support activities accurately
- Escalate complex technical issues to appropriate internal IT teams when necessary
- Maintain a professional, friendly, and customer-focused experience throughout the deployment process
- Support inventory management, device staging, cable management, and workstation setup as needed
- Follow established IT processes, security standards, and deployment procedures
- 1–3 years of experience in desktop support, deployment, or help desk environments
- Experience imaging and configuring Windows laptops in an enterprise environment
- Familiarity with Active Directory, Group Policy, and Microsoft Windows operating systems
- Basic understanding of hardware troubleshooting and peripheral support
- Experience with ticketing systems and IT asset management tools preferred
- Strong communication and interpersonal skills with the ability to support non-technical users
- Ability to work independently while managing multiple deployment appointments and priorities
- Strong organizational skills and attention to detail
- Ability to adapt quickly in a fast-paced, high-volume environment