What are the responsibilities and job description for the Systems Engineer 1- Commvault position at Arctiq?
Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
The Systems Engineer I supports the implementation and delivery of managed services projects focused on data protection, backup, and disaster recovery. This role works closely with senior engineers, project managers, and customer success teams to configure and deploy customer solutions using Commvault, Metallic, Zerto technologies, and more. The Systems Engineer I will participate in customer-facing project meetings, perform hands-on hardware and software configuration, and ensure smooth integration across systems.
Requirements
The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Employment Disclaimer
This job description is not intended to create an employment contract. Employment with the Company is at-will, meaning employment may be terminated by either the employee or the Company at any time, with or without cause or notice, subject to applicable law.
Duties Subject To Change
The Company reserves the right to modify, add, or reassign duties and responsibilities at any time based on business needs.
Confidentiality
This position may require access to confidential or sensitive information. Employees are expected to maintain confidentiality and comply with all Company policies and applicable security requirements.
The Systems Engineer I supports the implementation and delivery of managed services projects focused on data protection, backup, and disaster recovery. This role works closely with senior engineers, project managers, and customer success teams to configure and deploy customer solutions using Commvault, Metallic, Zerto technologies, and more. The Systems Engineer I will participate in customer-facing project meetings, perform hands-on hardware and software configuration, and ensure smooth integration across systems.
Requirements
- Assist in the setup, configuration, and maintenance of data protection platforms including Commvault, Metallic, Zerto, and more.
- Support project-based implementations, following technical design documentation and collaborating with internal engineering and delivery teams.
- Participate in customer meetings to gather requirements, provide updates, and ensure alignment on technical delivery.
- Perform hardware installations including racking, cabling, and setup of media agent servers and storage components.
- Work cross-functionally with Network, Systems, and Project teams to ensure seamless service delivery for managed customers.
- Document configurations, installation steps, and project deliverables within Confluence or designated repositories.
- Maintain awareness of best practices in backup, recovery, and data management.
- 1–3 years of experience in systems or backup administration, preferably in a Managed Services or Service Provider environment.
- Foundational knowledge of Commvault, Cohesity, Metallic, Zerto, or similar data protection platforms.
- Familiarity with Windows Server, VMware, network fundamentals, and storage systems.
- Ability to lift and install physical hardware (up to 50 lbs).
- Excellent communication skills for both technical and non-technical audiences.
- Strong troubleshooting and documentation skills.
- Preferred Certifications: Commvault Certified Professional, Zerto Certified Associate (ZCA), or relevant vendor training.
The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Employment Disclaimer
This job description is not intended to create an employment contract. Employment with the Company is at-will, meaning employment may be terminated by either the employee or the Company at any time, with or without cause or notice, subject to applicable law.
Duties Subject To Change
The Company reserves the right to modify, add, or reassign duties and responsibilities at any time based on business needs.
Confidentiality
This position may require access to confidential or sensitive information. Employees are expected to maintain confidentiality and comply with all Company policies and applicable security requirements.