Director of Operations

Who We Are

ARCOA Group is a growing regional platform offering sustainability solutions for our customers. In our core business, the company remarkets large copiers and printers, and offers e-scrap recycling services, IT asset disposition services, as well as data destruction/security services. The business was founded in 1989 as the Midwest Copier Exchange and today operates through ARCOA Group with 6 facilities located in Illinois, Ohio and Colorado.

We operate through four divisions:

Midwest Copier Exchange – Printer/copier remarketing

ARCOA Recycling –IT Asset Disposition (ITAD) and Electronics Recycling

Waukegan Computer – IT refurbishment and resale

Our Values

We Own It

We Hustle

We Care

We Have Fun

Our Passion

Building a great company with a great reputation, our way.

The Perks

Healthcare coverage that includes medical, dental, vision and life insurance, short term and long-term disability and supplemental plans.

401 (k) with company match

Welcoming and caring team members

Fun culture with family-like vibes

Paid Time Off (PTO)

A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better processes, easier workday, great product, on time, happy customers, successful company!

All ideas are welcome, everyone has a voice here - unused employee knowledge is a big waste!

The Opportunity

We are seeking an experienced Operations Director to lead and develop our warehouse and logistics operations. You will be responsible for strategic planning, operational excellence, and client relationship management at the highest level. This role involves directing operations across multiple teams and divisions, developing and implementing long-term strategies, and serving as a key advisor to senior leadership.

The Perfect Fit

You're a visionary leader with a proven track record of driving organizational change and growth

You have extensive experience in Operations and Logistics

You excel at developing and executing long-term strategic plans

You have a strong background in financial management, including budgeting and resource allocation

You have experience leading and developing large, diverse teams

You're skilled in data analysis and using insights to drive decision-making

You have a track record of implementing innovative solutions to complex business challenges

You're an excellent communicator, able to influence stakeholders at all levels

You're an adaptive individual, excited about self-learning and overcoming new obstacles

You're focused on continuous improvement

You're able to work autonomously and lead with little supervision

You have excellent time management skills and the ability to manage change effectively

You're a strategic thinker with great attention to detail

You work with a sense of urgency and can rapidly respond to shifting priorities

You're innovative, reliable, and a natural problem solver

You’re skilled in working with a leadership team that chases squirrels

You have thick skin and a sense of humor

You're looking for something long-term. We’re not looking for someone who’s half-invested. Our team is growing, and we want you to grow with us. The right candidate will be looking to contribute to the company’s long-term growth and build a rewarding career.

Essential Duties and Responsibilities:

Lead multiple teams across warehouse, logistics, and client-facing operations

Establish and maintain strategic partnerships with key clients, vendors, and internal stakeholders

Drive continuous improvement initiatives to enhance operational efficiency and service quality

Oversee the development and implementation of new technologies and methodologies

Manage the budget and financial performance

Lead high-level client meetings and business reviews, presenting strategic insights and recommendations

Collaborate with other department heads to ensure seamless integration of services across the organization

Develop and implement policies to ensure compliance with data security, facility security, health and safety, and local and federal regulations

Support new client opportunities

Mentor and develop leadership talent within the organization

Stay abreast of industry trends and emerging technologies

Ensure the company consistently meets and exceeds client SLA requirements

Lead the development of forecasting models for staffing, inventory, and other operational needs

Analyze and manage inventory of client and company owned inventory

Develop and implement strategies to resolve complex issues and oversee large-scale initiatives

Establish and monitor KPIs, using data-driven insights to identify improvement opportunities

Ensure adherence to all core processes

Develop communication strategies to keep teams informed of changes and incorporate feedback effectively

Oversee the establishment and maintenance of operational and quality standards

Lead the development and implementation of new procedures in partnership with clients

Oversee asset audits and strategic reporting initiatives for clients

Develop strategies for hardware repair, upgrades, maintenance, and refurbishment programs

Ensure accurate asset tracking and documentation across multiple client accounts

Prioritize critical workstreams and allocate resources to ensure timely delivery of high-value deliverables

PHYSICAL REQUIREMENTS:

The ability to work in a warehouse environment

Ability to work and look at a computer screen for extended hours per day

Ability to sit and/or stand for consecutive hours

Ability to lift/push/pull 50 lbs.

OTHER REQUIREMENTS:

Legally authorized to work in the United States

The ability to pass a drug test/background screen with no prior convictions of theft related felonies in the last 7 years

The ability to speak/read English fluently

Bilingual in Spanish would be a plus

Travel:

Position requires limited travel

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $85,000 - $105,000