What are the responsibilities and job description for the Intern: Supply Chain Customer Service position at Arclin?
Internship Opportunity: Supply Chain - Customer Service
Location: Metro Atlanta Corporate Office (Global Headquarters) Duration: 10-Week Immersive Summer Program
Status: Paid
Dates: June 1st - August 14th
About the Program:
Join Arclin, who's a premier international material science leader for a summer of innovation, strategy, and hands-on impact. We are seeking an intern to join our global Supply Chain - Customer Service team in our Metro Atlanta corporate office.
This is a collaborative 10-week program where you will work in tandem with a fellow intern to optimize our end-to-end operations. From data visualization to customer relationship management, you will gain a 360-degree view of how a global manufacturer moves products from the plant to the customer. The program concludes with a either a solo or joint Capstone Project presented to our executive leadership team.
Key Responsibilities:
As part of the Supply Chain – Customer Service internship, you will support high‑impact initiatives focused on client data accuracy, customer experience, and systems integrity across our global supply chain.
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Client Data Analysis & Reporting
- Support customer service performance through data analysis and reporting
- Assist in developing and maintaining Power BI dashboards that track customer order accuracy, service levels, and responsiveness
- Analyze data trends to identify opportunities for process improvement and enhanced customer satisfaction
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Customer Master Data Integrity & Auditing
- Perform detailed audits of customer master data to validate customer information, item details, shipping requirements, pricing attributes, and service agreements
- Ensure data accuracy, completeness, and consistency across systems to support reliable order execution
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ERP Data Validation & Continuous Improvement
- Partner with Supply Chain and Customer Service teams to review and validate ERP customer records
- Identify data discrepancies, recommend corrective actions, and support continuous improvement efforts
- Contribute to data governance best practices that improve long‑term data quality and scalability
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Salesforce Customer Data Optimization
- Build, refine, and maintain comprehensive Customer Profiles in Salesforce
- Ensure critical client data is accurate, up to date, and aligned with operational and commercial needs
- Help bridge customer service operations, supply chain execution, and sales teams through reliable CRM data
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Client Interaction & Cross‑Functional Collaboration
- Collaborate with Customer Service representatives, Supply Chain partners, and commercial stakeholders to resolve data issues and support customer inquiries
- Gain hands‑on exposure to how accurate customer data and effective communication directly impact fulfillment and client satisfaction
The Full Experience
We believe in developing the "whole professional." Beyond your core projects, your 10 weeks will include:
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Collaborative Learning: Work closely with your fellow Supply Chain intern (s) to share best practices and tackle complex operational hurdles.
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Professional Development: Weekly workshops on leadership, corporate communication, and the material science industry.
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Team Building: Network with a cohort of interns across departments through social events and off-sites.
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Community Impact: Participate in organized community service days to give back to the Atlanta area.
Who You Are
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The Student: Currently pursuing a Bachelor’s or Master’s degree in Supply Chain Management, Industrial Engineering, Business Analytics, or a related field.
- Recent Graduates (December 2025 or May 2026) are also encouraged to apply!
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The Digital Native: You have a passion for systems. Experience with Power BI, Salesforce, or ERP platforms (like SAP or Oracle) is highly preferred.
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The Collaborator: You enjoy working in a "team-of-two" environment where you can brainstorm, divide, and conquer.
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The Detail Specialist: You understand that great strategy starts with clean data and precise scheduling.
Why Join Us?
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Competitive hourly compensation.
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Exposure to a global, multi-billion dollar manufacturing environment.
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A culture that values sustainability, safety, and innovation.